Care Center Assistant

Winter Haven, FL - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Empath Hospice a part of Empath Health is seeking a Care Center Assistant who provides communication resource and administrative support to the agency Interdisciplinary Teams as well as patients families and other members of the community.

Schedule is 30 hours per week; 9am-730pm to include every other weekend

Since 1980 Tidewell Hospice has proudly served families across southwest Florida with compassionate dignified care. As a member of Empath Health we help patients with advanced illness live meaningfully while supporting their families with warmth expertise and respect.

What youll Do

Perform administrative clerical duties for team such as filing processing/entering and copying documents (including timesheets for HHAs volunteer hours in Raisers Edge etc.); distributing mail faxes and phone messages in a timely manner; maintain office and team supplies.
Ensure information on patient charts is accurate. Assist in distributing the appropriate paperwork to the different disciplines departments and/or community partners in a timely fashion.
Collaborate with Team Leadership to keep team informed and prepared for weekly IDT meetings supports upcoming events functions agency meetings and educational opportunities as well as participate in these functions as assigned.
Assist in tracking team census by monitoring all changes of status levels of care admissions deaths discharges and transfers via electronic software; updating patient care board and calculating team census in a timely manner.
Works collaboratively with other team members to assist in coverage of patient care needs; handles phone requests calmly effectively and in a professional manner that supports customer service while adhering to the agency communication practices as directed by team leadership.
Communicating patient equipment needs to DME and maintaining records of transactions and coordinating DME removal as identified.

Why Join Empath Health

Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
Benefits & Wellness: Medical dental vision life insurance retirement with company match plus wellness programs to support your mind and body.
Industry-Leading PTO: 5 weeks to rest recharge and live your Full Life.
Grow Your Career: CEU support tuition reimbursement and advancement opportunities.
Make a Difference: Join a mission-driven team dedicated to kindness compassion and Full Life Care for All.

What Youll Need

Education and/or Experience: High school diploma or general education degree (GED); minimum 2 years administrative experience in hospice or related field preferred.
Excellent verbal and written communication skills.
Solid customer service skills.
Excellent documentation and organizational skills including time management multi-tasking and prioritizing.
Exhibit self-direction independent judgment discretion and ability to work and collaborate with all team members including volunteers.
Strong computer knowledge in MS Word Excel and Outlook and the capability to learn additional software as needed.
Demonstrated ability to be sensitive to the needs of the staff and Empath Health clientele as well as flexibility within an organized system.
Medical terminology background preferred.

What Youll Find at Empath Health

Unified in empathy we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida including hospice home health grief care geriatric primary care elder care (PACE) HIV and sexual health (EPIC) and dementia support.

Full Life Care means caring for the whole person body mind and spirit with empathy and dignity. Our care goes beyond medicine to help people feel seen supported and valued at every stage of life.

At Empath Health youll find purpose partnership and possibility in a culture where compassion drives excellence and every team member helps make lifes journey more meaningful.

Empath Hospice a part of Empath Health is seeking a Care Center Assistant who provides communication resource and administrative support to the agency Interdisciplinary Teams as well as patients families and other members of the community.Schedule is 30 hours per week; 9am-730pm to include every oth...

Schedule is 30 hours per week; 9am-730pm to include every other weekend

What youll Do

Perform administrative clerical duties for team such as filing processing/entering and copying documents (including timesheets for HHAs volunteer hours in Raisers Edge etc.); distributing mail faxes and phone messages in a timely manner; maintain office and team supplies.
Ensure information on patient charts is accurate. Assist in distributing the appropriate paperwork to the different disciplines departments and/or community partners in a timely fashion.
Collaborate with Team Leadership to keep team informed and prepared for weekly IDT meetings supports upcoming events functions agency meetings and educational opportunities as well as participate in these functions as assigned.
Assist in tracking team census by monitoring all changes of status levels of care admissions deaths discharges and transfers via electronic software; updating patient care board and calculating team census in a timely manner.
Works collaboratively with other team members to assist in coverage of patient care needs; handles phone requests calmly effectively and in a professional manner that supports customer service while adhering to the agency communication practices as directed by team leadership.
Communicating patient equipment needs to DME and maintaining records of transactions and coordinating DME removal as identified.

Why Join Empath Health

Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
Benefits & Wellness: Medical dental vision life insurance retirement with company match plus wellness programs to support your mind and body.
Industry-Leading PTO: 5 weeks to rest recharge and live your Full Life.
Grow Your Career: CEU support tuition reimbursement and advancement opportunities.
Make a Difference: Join a mission-driven team dedicated to kindness compassion and Full Life Care for All.

What Youll Need

Education and/or Experience: High school diploma or general education degree (GED); minimum 2 years administrative experience in hospice or related field preferred.
Excellent verbal and written communication skills.
Solid customer service skills.
Excellent documentation and organizational skills including time management multi-tasking and prioritizing.
Exhibit self-direction independent judgment discretion and ability to work and collaborate with all team members including volunteers.
Strong computer knowledge in MS Word Excel and Outlook and the capability to learn additional software as needed.
Demonstrated ability to be sensitive to the needs of the staff and Empath Health clientele as well as flexibility within an organized system.
Medical terminology background preferred.

What Youll Find at Empath Health

Unified in empathy we serve our communities through extraordinary Full Life Care for All.

Full Life Care means caring for the whole person body mind and spirit with empathy and dignity. Our care goes beyond medicine to help people feel seen supported and valued at every stage of life.

At Empath Health youll find purpose partnership and possibility in a culture where compassion drives excellence and every team member helps make lifes journey more meaningful.

Key Skills

Senior Care
Nursing Home Experience
Hospital Experience
Acute Care
Basic Math
Computer Skills
Caregiving
Vital Signs Experience
Medical Terminology
Rota Management
Mentoring
Leadership Skill

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