Data Science Operations Specialist Internship
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industrys most advanced enterprise search has evolved into a full-scale Work AI ecosystem powering intelligent Search an AI Assistant and scalable AI agents on one secure open platform. With over 100 enterprise SaaS connectors flexible LLM choice and robust APIs Glean gives organizations the infrastructure to govern scale and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
At its core Glean is redefining how enterprises find use and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people content and activity delivering deeply personalized context-aware responses for every employee. This foundation powers Gleans agentic capabilities - AI agents that automate real work across teams by accessing the industrys broadest range of data: enterprise and world structured and unstructured historical and real-time. The result: measurable business impact through faster onboarding hours of productivity gained each week and smarter safer decisions at every level.Recognized by Fast Company as one of the Worlds Most Innovative Companies (Top 10 2025) by CNBCs Disruptor 50 Bloombergs AI Startups to Watch (2026) Forbes AI 50 and Gartners Tech Innovators in Agentic AI Glean continues to accelerate its global impact. With customers across 50 industries and 1000 employees in more than 25 countries were helping the worlds largest organizations make every employee AI-fluent and turning the superintelligent enterprise from concept into reality.
If youre excited to shape how the world works youll help build systems used daily across Microsoft Teams Zoom ServiceNow Zendesk GitHub and many more - deeply embedded where people get things done. Youll ship agentic capabilities on an open extensible stack with the craft and care required for enterprise trust as we bring Work AI to every employee in every company.Glean is seeking a Data Science Operations Specialist - Intern to sit within Support Operations and combine analytical rigor with practical execution to improve processes drive operational efficiency and enable support engineers with data-driven insights and tools. You will learn how to convert support data into metrics dashboards and experiments that improve customer outcomes and team performance.
- Analyze support workflows and ticket data (e.g. volume handle time SLA risk) to surface trends bottlenecks and improvement opportunities.
- Build lightweight dashboards and reports for key metrics (e.g. ticket volume FRT/TTR CSAT NPS CES) using spreadsheets or BI tools.
- Partner with Support Ops to improve tool configurations and workflows (e.g. Zendesk categories/forms Jira data links) documenting changes and outcomes.
- Contribute to runbooks and internal knowledge base content to standardize best practices and ensure process compliance.
- Prototype analytics/ML helpers for support use cases (e.g. auto-tagging intent classification duplicate detection) with guidance from mentors.
- Assist in maintaining trusted data pipelines from Zendesk/Jira and product telemetry (basic ETL hygiene data QA checks).
- Support forecasting exercises (ticket volumes channel mix) and simple capacity models to inform staffing and scheduling.
- Run small A/B tests and quasi-experiments across macros/forms and measure impact on FRT TTR CSAT and deflection.
- How a modern AI support organization uses data experimentation and MLOps to drive measurable outcomes.
- Practical skills in SQL Python and BI for operational analytics and dashboarding.
- How to structure runbooks SLIs/SLOs and KPI reviews to align teams on action.
- Best practices for Zendesk and Jira configurations that improve agent efficiency and customer experience.
- Currently pursuing a Bachelors or Masters in Computer Science Data Science Statistics Engineering or a related field.
- Comfort with data analysis fundamentals; basic proficiency in spreadsheets and at least one of SQL or Python.
- Clear structured written communication; ability to document steps decisions and outcomes.
- Curiosity ownership and strong attention to detail.
- Familiarity with support systems (e.g. Zendesk Jira) and customer support metrics (e.g. CSAT NPS FRT TTR).
- Experience with a BI platform (e.g. Sigma Looker Metabase Tableau) or equivalent dashboarding tools.
- Exposure to ETL/ELT concepts or orchestration tools (e.g. dbt Airflow Dagster).
- Introductory statistics for experimentation forecasting or anomaly detection.
- Hands-on projects using LLM/ML for text classification or tagging are a plus.
- Languages: Python SQL
- BI & Analysis: Sigma Looker Metabase Tableau spreadsheets
- Ops Stack: Zendesk Jira
- Data: ETL/ELT concepts (e.g. dbt Airflow Dagster)
- This role is hybrid (4 days a week in our Bangalore office)
Compensation & Benefits:
Compensation offered will be determined by factors such as location level job-related knowledge skills and experience.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. Were committed to an inclusive and diverse company. We do not discriminate based on gender ethnicity sexual orientation religion civil or family status age disability or race.
Required Experience:
Intern
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
About Company
Glean was created to deliver healthy and fresh foods - made directly from fruits and vegetables - into your hands! Sweet Potato Flour & Pumpkin Flour now available. Our team is made up of a handful of passionate people who have worked in food and agriculture most of their careers - ... View more
