Assistant Manager, Customer & Policy Services, Projects & Operation Excellence
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.
Drive manage and support various projects assigned by the Projects & Operation Excellence Manager ensuring successful implementation and timely delivery in accordance with prescribed standards.Focus on enabling and maintaining customer service-related systems including but not limited to:
- BAU and digitization projects aimed at enhancing the end-to-end customer journey.
- Leveraging data analytics to improve platform usage and optimize straight-through processing.
- Providing production support and handling user inquiries.
Job Responsibilities:
- Lead and manage customer operations and cross-functional projects (e.g. new service launches product revamps system enhancements process improvements regulatory initiatives and end-to-end journey reviews) to ensure successful delivery aligned with project management standards.
- Prepare user stories based on business requirements and ensure alignment with operational processes. Review IT functional design specifications from a business perspective to confirm requested functionalities are met. Support UI/UX workshops and focus groups.
- Maintain close coordination with all relevant functions and business units (including IT Life Administration Legal Compliance Marketing Sales Channels etc.) to ensure clear documentation and articulation of user stories for development and implementation.
- Develop test plans and test cases and conduct user acceptance testing to validate system functions and workflows against business requirements.
- Prepare user manuals stakeholder communications and conduct training sessions for new products or system features to ensure smooth adoption.
- Conduct post-implementation reviews gather user feedback for service improvements provide production incident support and perform post-launch data analysis.
- Assist the Solutions Manager in preparing ad hoc and regular management reports and data analysis for project planning purposes.
Job Requirements:
- Bachelors degree in any discipline; preferably in Business Administration Economics Finance Information Technology or Data Science.
- Minimum 5 years of relevant experience in Business Analysis or Customer Operations (experience in insurance or financial services is an asset).
- Hands-on experience in the project lifecycle; knowledge of Agile methodology is an advantage.
- Proficient in written and spoken English and Chinese (Cantonese required; Mandarin is a plus).
- Strong knowledge of project management tools and practices.
- Proficiency in Microsoft Office (Excel PowerPoint MS Project Access Visio).
- Experience with data analysis tools is a plus.
- Familiarity with UI/UX design and quality assurance is an advantage.
- Excellent communication negotiation and interpersonal skills.
- Strong analytical problem-solving and presentation abilities with a proactive mindset.
- Ability to translate technical and internal information into customer-friendly language.
- Highly organized creative and able to multi-task while being a strong team player.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Required Experience:
Manager
Key Skills
- Legal Drafting
- Communication skills
- Computer Operation
- Business Management
- Pricing
- Research Experience
- Information Security
- Project Management
- Administrative Experience
- Public Speaking
- Data Analysis Skills
- Writing Skills
About Company
พรูเด็นเชียล ประกันชีวิต (ประเทศไทย) มุ่งมั่นที่จะช่วยให้คุณก้าวหน้าในชีวิต โดยเราให้ความใส่ใจอย่างเต็มที่เพื่อการบริการที่เป็นเลิศแก่คุณ ค้นหาวิธีที่เราจะสามารถช่วยเหลือคุณได้ที่นี่ ... View more
