IT Support Specialist

IT Support Specialist

SUMMARY OF POSITION

Reporting to the Senior Director of IT IT Architecture and Operations The Information Technology Support Specialist (ITSS) provides technical support to faculty staff and students ensuring the smooth operation of campus technology systems and equipment. This role is responsible for supporting both MacOS and Windows environments managing end-user accounts and assisting with onboarding processes. The ideal candidate will be customer-focused highly organized and capable of diagnosing and resolving hardware and software issues in a fast-paced academic environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Provide front-line technical support to end users via phone email and in person.
• Create manage and resolve support tickets in accordance with IT service standards.
• Support and maintain Apple macOS Microsoft Windows and mobile operating systems.
• Troubleshoot issues within Jamf Google Workspace (G Suite) Microsoft 365 Microsoft Active Directory and Microsoft Entra ID (Azure AD).

• Diagnose and repair or coordinate replacement of failed hardware components on a variety of desktop and laptop platforms.
• Prepare configure and deploy IT equipment for new hires including workstation setup peripherals and software installations.
• Present IT New Hire Orientation sessions to incoming employees.
• Provide technical assistance both remotely and on-site during normal business hours.
• Maintain detailed and accurate documentation for systems procedures and support activities.
• Escalate complex issues to senior IT staff or system administrators as appropriate.
• Contributes to CCADs commitment to diversity and inclusiveness.

Secondary Duties and Responsibilities

• Supports other members of the L&IT student workers in providing coverage for the department and maintaining its inventory and equipment.

• Trains and develops the skills of the L&IT student workers.
• Configures and deploys equipment including office moves and the set up and tear down of classroom and lab

computing equipment.

• Provides support setting up and using audio/visual equipment for campus events.
• Contributes to team organization and College strategic goals.
• Collaborates with L&IT on building community and establishing the IT Helpdesk as a professional approachable and helpful campus partner.

Tertiary Duties and Responsibilities

• Keeps abreast of new technology developments and makes recommendations for improvements.
• Pursues ongoing professional development opportunities and certifications.
• Represents CCAD and L&IT by attending or presenting at appropriate conferences and events.
• Participates in the life of the College by attending campus events such as gallery openings student exhibits and invited speakers.

• Other duties or responsibilities may be assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

QUALIFICATIONS

• Active listening and empathizing with customer needs and challenges in order to provide excellent customer service.

• Eagerness to explore and learn new technology.
• Proficiency with both macOS and Windows platforms.
• Ability to create clear easy-to-understand multimedia documentation.
• Demonstrated effective oral written and interpersonal communication skills.
• Ability to set priorities and manage work and deadlines independently.

EDUCATION and/or EXPERIENCE

• Associates degree in Computer Science or equivalent certifications in IT hardware and software support or a
• related field or relevant professional experience.
• Minimum of one-year experience in IT helpdesk or end-user technology support as a technician technical support specialist or similar role.

• Experience with setting up and using audio/visual equipment in classrooms for events
• Knowledge of web multimedia and graphic design applications. (Preferred)
• Experience in technology support for Art & Design fields. (Preferred)

PHYSICAL DEMANDS

• The employee is regularly required to sit and talk and hear.
• The employee is required to finger handle or feel; and reach with hands and arms.
• The employee is occasionally required to sit; climb or balance; stoop kneel crouch or crawl; and taste or smell.
• The employee must occasionally climb a ladder and lift and carry up to 50 lbs.
• Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

WORK ENVIRONMENT

• The employee works primarily on campus.
• The employee is regularly exposed to outside weather conditions.
• The employee is occasionally exposed to wet and/or humid conditions moving mechanical parts fumes or airborne particles toxic or caustic chemicals extreme cold and extreme heat.

• The noise level in the work environment is usually moderate.

About Columbus College of Art & Design Columbus College of Art & Design teaches undergraduate and graduate students in the midst of a thriving creative community in Columbus Ohio. Founded in 1879 CCAD is one of the oldest private nonprofit art and design colleges in the United States. CCAD offers nine BFA programs and a Master of Professional Studies in User Experience Design that produce graduates equipped to shape culture and business at the highest level. Additionally CCAD offers year-round community art classes for children and adults of all ages led by local creators and designers skilled in their craft. For more information visit .

About Columbus:

Columbus is among the Top 10 best U.S. cities for new college grads and one of the top 10 creative scenes in the country as well as one of the 15 most affordable cities in the U.S. As one of the nations largest college towns Columbus is the type of city where creative activities flourish. There are eight distinct cultural districts that surround CCAD and there are more than 165 restaurants pubs and clubs in downtown alone. CCAD is a campus community located in the heart of this vibrant city.

EEO Statement

Columbus College of Art & Design (CCAD) is committed to the principles of equal employment. We are committed to complying with all federal state and local laws providing equal employment opportunities and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment discrimination or retaliation based on an individuals race color religion religious creed national origin ancestry citizenship physical or mental disability medical condition gender expression age sexual orientation veteran and/or military status protected medical leaves domestic violence victim status political affiliation or any other status protected by federal state or local laws. CCAD is dedicated to the fulfillment of this policy regarding all aspects of employment.

Required Experience:

IC