Licensing Specialist
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
As a Licensing Specialist for the Civil Construction Field Systems (CCFS) Sector you will serve as the primary point of contact for our Dealers and Distribution Partners providing specialized support for all licensing and subscription-related issues. You will deliver clear step-by-step guidance ensuring issues are resolved in a timely and effective manner.
This role requires you to navigate multiple internal systems and tools to verify and resolve a wide range of issues. You will also collaborate with our internal engineering and product teams through a formalized escalation process to resolve complex technical issues and ensure a seamless customer experience. A foundational understanding of the products within the CCFS portfolio is essential to successfully troubleshoot and resolve potential problems.
What You Will Do
Serves as the Tier 2 Point of Contact for all Licensing and Subscription issues reported through existing Support channels
Provide clear step-by-step guidance to ensure issue resolution in a timely manner
Communicate with Dealers and Distribution Partners via Phone Email or Chat
Work in multiple licensing systems and provided tools in order to solve issues
Participate in ongoing product improvement by acting as the Voice of the Customer for Licensing and Subscription related issues
Other Duties as Needed
What Skills & Experience You Should Bring
Proven ability to learn and troubleshoot software with a strong interest in software licensing and subscription models.
Exceptional communication skills with the ability to provide clear step-by-step guidance to customers and dealers.
A customer-focused mindset and the ability to navigate challenging conversations professionally.
Strong analytical and problem-solving skills with the ability to navigate multiple internal systems and tools to diagnose and resolve complex issues.
Experience collaborating with internal engineering and product teams to manage and resolve technical escalations.
Experience with Oracle Virtual Warehouse and Next Virtual Warehouse EPP EMS License Manager LDK-EMS HASP Programmer
First Second or Third Shift work hours may be required.
Basic understanding of computer networking concepts (TCP/IP Ports and Port Protocol).
Foundational knowledge of software products preferably within the construction civil or geospatial industries is a plus
About Your Location
We truly believe that connecting in person makes a big difference for our team. By being together in the office it helps us connect easily for quick chats informal conversations and all-around better teamwork. This role is a key part of that as youll be joining us in the office 2-4 days a this role youll work with your manager to figure out a flexible schedule that helps you make the most of your in-office time.
About Trimble
Dedicated to the worlds tomorrow Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure build grow and move goods for a better quality of life. Core technologies in positioning modeling connectivity and data analytics connect the digital and physical worlds to improve productivity quality safety transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services Trimble is transforming critical industries such as construction geospatial agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB) visit:
How to Apply: Please submit an online application for this position by clicking on the Apply Now button located in this posting.
Application Deadline: Applications could be accepted until at least 30 days from the posting date.
Join a Values-Driven Team: Belong Grow Innovate.
At Trimble our core values of Belong Grow and Innovate arent just wordstheyre the foundation of our culture. We foster an environment where you are seen heard and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
If you need assistance or would like to request an accommodation in connection with the application process please contact
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability. ... View more
