Front Office Supervisor
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Job Location:
Irving, TX - USA
Hourly Salary:
$ 19 - 22
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Reports To : Front Office Manager
$19.00 - $22.00 per hour paid bi-weekly
Role Description
This is a full-time on-site position located at the Embassy Suites in Irving TX. The Front Office Supervisor is responsible for overseeing all Front Office operations including guest registration room assignments and daily departmental tasks. This role ensures exceptional guest service supports the Front Office team assists with training and promotes a smooth and efficient operation across all shifts.
Responsibilities
- Supervise the Front Desk team to ensure efficient check-in/check-out procedures and outstanding guest service.
- Assist with training coaching and development of front office associates.
- Create manage and adjust staff schedules to ensure proper coverage at all times.
- Ensure all guests are assisted promptly courteously and professionally.
- Apply strong problem-solving skills to resolve guest issues and concerns in a timely and satisfactory manner.
- Communicate effectively with housekeeping maintenance and all other departments to ensure seamless service delivery.
- Monitor and verify that all front desk checklists procedures and brand standards are followed consistently.
- Review daily work for accuracy including billing payment postings deposits and error-free balancing.
- Support hotel goals through collaboration teamwork and maintaining a positive work environment.
- Maintain and improve guest satisfaction by providing personalized service and anticipating guest needs.
- Collect and review guest feedback helping implement improvements where needed.
- Recruit train and onboard new front office staff.
- Evaluate employee performance and provide feedback coaching and corrective actions when necessary.
- Handle continuous guest requests in a fast-paced environment with professionalism and urgency.
Qualifications
- Bilingual (Spanish/English) preferred.
- Previous supervisory experience required.
- Prior hotel front desk or hospitality experience required.
- Experience with PEP or property management systems preferred.
- Fluent in English with strong reading writing and communication skills.
- Must have legal authorization to work in the United States.
- Ability to lead by example and maintain a professional demeanor.
- Strong multitasking and organizational skills.
- Excellent customer service and conflict-resolution abilities.
- Ability to work a flexible schedule including weekends holidays and varying shifts as needed.
Required Experience:
Manager
Key Skills
- ENT
- Electronic Security
- Access Control System
- Accounting & Finance
- Cardiac
- Food & Beverage
About Company
Job Summary:We are seeking an experienced and motivated Hotel Operations Manager to oversee the day-to-day operations of our hotel. The ideal candidate will hav...
