People Operations Generalist

At parcelLab were reshaping how the worlds leading brands manage the post-purchase experience.

Our post-purchase platform helps companies like John Lewis Chicos Yeti AllSaints and others transform every touchpoint into moments that drive customer engagement build loyalty and create customers for life.

Were currently looking for a driven analytical and people-first People Operations Generalist to join our team in Munich!

The Role:

As a People Operations Generalist youll own day-to-day People Operations for Germany while also supporting employees across the UK US and EoR locations.

This role is ideal for someone with a strong attention to detail a data-oriented mindset and a desire to grow into a broader multi-region People Ops career. Working closely with our Director of People Operations & Talent Acquisition youll help shape a consistent compliant and high-quality employee experience.

What youll do:

• Coordinate monthly German payroll inputs ensuring accuracy through careful checks and clear documentation
• Support benefits administration and maintain precise records across all platforms and providers
• Apply your understanding of German labour law to ensure compliance across HR processes
• Manage operations at all stages of the employee lifecycle ensuring accurate and consistent execution while proactively identifying opportunities to enhance People Ops processes.
• Maintain clean reliable HRIS data; proactively identify gaps errors or opportunities to streamline
• Provide structured and thoughtful People Ops support for employees across Germany the UK US and EoR countries
• Collaborate with global partners on payroll benefits and People Ops alignment
• Support culture and engagement activities for the Munich hub
• Own light office management tasks with operational excellence and strong organisational habits

What you will bring:

• 24 years of HR/People Ops experience in Germany
• Strong understanding of German payroll processes benefits and statutory requirements
• Working knowledge of German labour law
• Fluent German (C1) and strong English communication skills
• Exceptional attention to detail you spot inconsistencies errors or missing info quickly
• Analytical thinker who can interpret data identify themes and improve processes
• Highly organised with strong prioritisation skills
• A growth mindset eager to develop into a broader cross-regional People Ops role
• A collaborative team player with strong interpersonal skills
• Ability to work onsite in our Munich hub several days per week

Bonus Points:

• Experience supporting teams across multiple countries (UK US or EoR models)
• Strong HRIS or systems experience; comfortable navigating data and/or spreadsheets
• Prior exposure to office management or workplace operations
• Passion for process improvement documentation standardisation

Our Career Competencies: How We Work Together

Own Your Stuff

Take responsibility. Follow through. Be the person people trust to get it done even when its messy.

Find the Signal in the Noise

You simplify complexity focus on what matters and help others do the same.

Be Curious Be Bold

You grow fast challenge whats not working and find smarter ways to get things done.

Work smarter with a little help from your robot friends.

Make the Experience of Working With You a Good One

Collaboration should feel good not just efficient. Be kind clear and constructive especially under pressure.

Perks & Benefits:

Plenty of room for your own to try fail and learn!

Comprehensiveday onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities

Equipped with the latest MacBook or PC as a digital-first company you choose whether to work entirely from home in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead and well help cover the costs

Career development opportunities including our Leadership Development Program and our Mentorship Program as well as online language courses available budgets for further training and access to LinkedIn Learning

Stay grounded with our free meditation mindfulness and coaching sessions via our mental wellbeing platform

Regular company retreats parcelLab events (in-person and online) local and regional meet-ups as well as team off-sites

Be part of a motivated diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor youll love working here!

About parcelLab:

parcelLabs platform unifies every touchpoint from customer conversion order tracking delivery returns and engagement into one seamless ecosystem that not only reduces friction but actively drives repeat purchases transforming post-purchase into a competitive advantage.

Its all in a days work for us:

• Monitor over six million shipments per day
• 175 countries across the globe use our tracking pages
• 1000 brands use parcelLab for their post-purchase experience
• Shipping data comes from more than 350 carriers worldwide including DHL FedEx & DPD
• 150 employees around the globe driving innovation together

Equal Opportunities:

parcelLab is an Equal Opportunities Employer. We live the motto always joy always team always equality which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.

Qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender perception or identity national origin age marital status disability status or other lived experience.

Come be part of our growth contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.