Operations Manager US
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
The shift to solar energy is the fastest energy transition in history. The scale at which its happening is unprecedented and can only succeed with the right solutions to drive it forward. Thats where Sitemark comes in.
Our all-in-one platform enhances productivity quality and performance across every stage of renewable energy projects powered by AI and robotics. Leading renewable energy companies trust Sitemark for over 12000 projects in more than 91 countries.
We are now looking for an Operations Manager US to help strengthen our operational backbone to ensure that Sitemarks fast growth is supported by efficient scalable and reliable processes.
Tasks
- Create a robust support system to provide comprehensive product assistance to customers resellers partners and pilots aimed at ensuring satisfaction troubleshooting and minimizing support requests.
- Establish and manage a self-sustaining customer support system actively catering to customer requirements elevating overall customer satisfaction and loyalty while also adeptly handling exceptional use cases.
- Build and maintain strong customer relationships to enhance loyalty and retention.
- Deliver product training and education to maximize customer value.
- Coordinate with internal and external stakeholders for efficient and high-quality service delivery.
- Oversee customer operations from booking to delivery ensuring excellence and satisfaction with the help of internal and external team members.
- Manage data acquisition including expanding drone pilot network and negotiating pricing.
- Project manage field operations addressing issues promptly and maintaining customer communication.
- Coordinate legal HSSE (health safety security & environment) logistical and scheduling constraints for efficient project execution.
- Utilize organizational skills to manage multiple functions and projects simultaneously.
- Identify process gaps and streamline workflows for operational excellence.
- Create a structured customer onboarding process for smooth transitions and successful adoption.
- Anticipate risks and implement mitigation plans to minimize disruptions.
- Become an expert on Sitemark products and provide support to both internal and external stakeholders assisting them with product usage and optimization.
Requirements
- Bachelors degree or higher in a relevant field.
- Native English (any additional languages are a plus).
- Minimum one years of experience in high-tempo operational environments.
- Quick learner with strong decision-making and problem-solving abilities.
- Exceptional planning scheduling and stakeholder management skills.
- Ability to work independently and collaboratively in team settings.
- Proactive mindset with a focus on process improvements.
- Business and tech savvy staying updated on industry trends.
- Analytical skills for data interpretation and insights.
- Persuasive communication style with diverse stakeholders.
- Strong interpersonal skills and attention to detail.
Nice to Haves:
- Experience in photogrammetry Lidar and UAV operations.
- Knowledge of the solar industry and regulations.
- Experience in operations management.
Benefits
- Exciting job with continuous learning opportunities.
- Impactful role in a fast-paced globally-focused tech company.
- Competitive salary package and attractive benefits.
- Collaborative and positive work environment.
- Interesting home working policy for flexibility.
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Sitemark is at the forefront of the world’s rapid transition to renewable energy. Our all-in-one platform enhances productivity, quality, and performance across every stage of renewable energy projects, powered by AI and robotics.
