Receptionist
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Receptionist at Nobu Hotel London Portman Square youll be the welcoming face and guiding voice for our guests ensuring every arrival stay and departure is seamless personalised and memorable. With a focus on genuine hospitality attention to detail and Nobus crafted approach youll play a vital role in shaping the guest experience from start to finish.
You will
- Create a warm welcoming and lasting impression for every guest
- Manage the full guest journey from pre-arrival to post-stay with care and precision
- Build genuine relationships with guests especially VIPs and repeat visitors
- Provide attentive natural and friendly service that reflects Nobu standards
- Answer guest enquiries and follow up promptly and professionally
- Maintain a tidy presentable reception area with all necessary materials
- Be immaculately presented in correct uniform at all times
- Use OPERA proficiently to capture and manage guest information
- Anticipate guest needs and deliver personalised crafted experiences
- Handle cashiering duties securely and manage a personal float accurately
- Resolve issues swiftly and empathetically logging and following up as needed
- Support and train new team members fostering a collaborative environment
- Liaise effectively with all departments especially Rooms Division
- Attend team meetings and contribute ideas for service improvement
- Uphold safety procedures and ensure secure access via the reception desk
- Embody Nobu values of Family Crafted Smile and Kokoro in every interaction
What Were Looking For
You bring experience in a front of house or guest-facing role ideally within a luxury hotel setting. You thrive in a fast-paced environment where warmth professionalism and attention to detail are key. With a proactive attitude and a genuine passion for hospitality youll ensure every guest feels seen valued and cared for the Nobu way.
Benefits of Joining Our Team
- 1000 Refer a Friend Scheme
- Two hotel-wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within our hotel and the wider Nobu portfolio
- Innovative learning and development opportunities
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from ... View more
