Director of Global Commercial Sales

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty youll tackle complex problems collaborate with kind and ambitious people and help build a more equitable worldall in a flexible award-winning workplace.

We are seeking a strategic execution-obsessed leader to architect and scale our high-velocity commercial sales engine. Youll lead a small high-performing velocity team while reimagining how we acquire and grow customers through digital-first AI-powered workflows that prioritize self-service and automation before human intervention. Your mission: compress sales cycles maximize conversion rates and build a scalable repeatable motion that turns prospects into customers faster than they thought possible.

This is a builder role for someone who thinks in systems obsesses over conversion metrics and knows that the best sales motion is the one customers barely noticebecause its that seamless. Youll deploy agentic tools intelligent routing and data-driven playbooks to create a frictionless experience from SDR/BDR outreach through commercial close and expansion while supporting enterprise pipeline generation and acquisition ith the same velocity mindset.

Key Responsibilities

• Lead and scale a global team of Sales Development Representatives Business Development Representatives and Sales Representatives focused on commercial (SMB VSB MidMarket) acquisition and expansion as well as cover enterprise acquisition
• Develop and execute comprehensive strategies that prioritize agentic tools automated sequences and digital engagement

• Own and deliver against new business and expansion revenue forecasts with weekly accuracy and accountability
• Design and implement processes that leverage our agentic SDR tool as the primary driver of initial prospect engagement qualification and nurturing while ensuring human sellers step in at optimal conversion points to maximize pipeline efficiency

• Leverage advanced Salesforce capabilities and sophisticated email sequences to create seamless automated customer journeys
• Partner with our programs team to build and optimize automated email programs chatbot interactions and digital touchpoints which span across acquisition and expansion lifecycle moments

• Monitor tool performance (including agentic tools) analyze effectiveness metrics and continuously refine automated prospecting qualification and nurturing workflows

• Establish clear protocols for when and how human reps engage in the sales process ensuring seamless handoffs from agentic tools to human representatives. Focus human efforts on high-value activities that require personal touch and relationship building

• Work collaboratively with Marketing Sales Operations Customer Success and Product teams to optimize digital lead flow to attain quarterly new expansion targets

• Establish comprehensive reporting frameworks that provide actionable insights into agentic tool performance digital engagement metrics and human intervention points to be shared across Commercial leadership team as well as senior leadership across sales and marketing
• Coach and develop a team of junior sales represenattives to grow their sales careers at PagerDuty and beyond

Required Qualifications

• 5 years of progressive sales leadership experience with direct responsibility for revenue targets and team management in a B2B SaaS environment with demonstrated success implementing digital-first sales approaches and automation technologies.
• Demonstrated success in building a high-performing metrics-driven SDR/BDR function
• Proven track record of owning and consistently delivering against revenue numbers with experience managing forecasting processes and providing accurate weekly pipeline reporting. Success scaling revenue through automated and digital channels.
• Expert-level proficiency with sales engagement platforms and marketing automation tools.
• Hands-on experience implementing and optimizing AI-powered sales development tools with understanding of how to balance automated engagement with human intervention for maximum effectiveness to attain business new and expand targets.
• Proven ability to design and implement scalable processes that prioritize digital engagement and automation while maintaining high conversion rates and customer experience standards.
• Strong analytical skills with the ability to interpret performance data from both agentic tools and human activities identifying optimal intervention points and conversion opportunities.
• Education: Bachelors degree required.

The base salary range for this position is 119000 - 164000.00 USD. This role may also be eligible for bonus commission equity and/or benefits.

Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location job-related knowledge skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.

PagerDuty is a flexible hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections drives innovation and accelerates learning.

This role is expected to come into our Atlanta office two times per week so you can thrive in your new role and fully embrace being a Dutonian!

Hesitant to apply

We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. While we offer flexibility within our established locations we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory Queensland South Australia Tasmania Western Australia
Canada: Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon
United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming
Candidates must reside in an eligible location which vary by role.

How we work

Our values guide how we support customers collaborate with colleagues develop products and foster a culture of belonging. They define not just our actions but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self Lead the Team Lead the Business and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development career promotion and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities prioritize their efforts and drive engagement and performance.

What we offer

As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including country-specific offerings on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role region and tenure

About PagerDuty

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core PagerDuty empowers teams to detect and resolve issues in real time orchestrate complex workflows and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status. Your privacy is important to us. By submitting an application you confirm that you have read and understand PagerDutys .

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.