Client Onsite Manager Sparks, NV
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Job Location:
Sparks, NV - USA
Monthly Salary:
$ 50000 - 70000
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
We are Indeed Flex. We Help People Get Jobs. Right now were hiring!
The current staffing model is broken with low wages and limited opportunities. As flexible work continues to grow were taking a radically different approach: providing job seekers with control ownership and choice so employees can find the working patterns and scenarios to suit their doing so we aim to revolutionise the industry.
After demonstrating our approach throughout the UK under the Syft brand we were acquired by in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support weve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive passionate and driven individuals helping each other grow and building something meaningful!
Main Purpose
The primary purpose of this position is to work primarily at a customers location and to be responsible for all staffing-related functions required. The onsite account may perform recruiting functions at the customer site or rely on support from a dedicated team working in a branch or at headquarters. This role may also be responsible for leading and managing a team directly. The scope of the position may vary depending on the customer and the size of the account.
Qualifications & Skills
- Two years of experience supervising 150 employees or more in a metric-driven environment
- Three years of previous work within a staffing company or in a warehouse environment
- Customer-service orientation
- Ability to effectively prioritize in a multi-task environment and work under pressure
- Ability to motivate coach and constructively critique front-line administrative level employees and supervisory employees as well as effectively interact with other managers and Company leadership
- High level of technical acumen and proficiency to learn and utilize new software and technologies quickly
Responsibilities & Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.
- Build and maintain good relationships at all levels of the customers organization and deliver exceptional service by handling all customer service inquiries concerns and issues and ensuring consistent quality.
- Works with the customers team to coordinate and forecast staffing requirements.
- Developing and executing effective recruiting strategies that deliver the applicant flow and hiring results to meet and exceed fill rate and on-time fill rate goals.
- Facilitate new hire orientations and pre-training with temporary staffing employees for proper transition to the assignment.
- May lead and direct a dedicated recruiting team based on the size and model of the account.
- Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracy.
- Perform quality control functions to ensure the customer is satisfied across all levels of the organization.
- Complete daily weekly and monthly reporting on key performance indicators and use the information to communicate with the customer and identify areas for improvement.
- Counsels temporary employees relative to attendance productivity and overall job performance
- Maintain compliance with operations systems and employee records. Ensure compliance with the contract between the customer and Indeed Flex for background checks drug screening billing and any other terms outlined in the agreement.
- Ensure accurate and timely information about the account and assigned temporary employees are entered into the operating system. Maintain customer information relative to specific on-site accounts in the system.
- Perform quality evaluations on temporary employees.
- Participate in the customers safety program and verify that employees follow safety policies and PPE requirements. Accident review investigations and report of injury with the safety department as needed.
- Implement employee programs and activities to improve KPI performance such as absenteeism and turnover.
- May manage Profit and Loss statement financial responsibilities.
- Assist in the coordination and selection of secondary vendors.
- Communicate regularly on account status.
- Manage all master vendor activities including payroll invoicing and aging.
- Complete measurement and reporting every week including analyzing key performance indicator measurements and identifying opportunities for improvement.
- Complete and facilitate partnership review meetings with the customer and Indeed Flex team every quarter ensuring quality and continuous improvement.
- Participate in the customers meetings as appropriate to stay informed of the operations.
- May manage lead and direct an on-site team depending on the size and scope of the account.
- Participate in team off-site recruiting activities.
- Perform miscellaneous duties as assigned.
Benefits
- $50000 - $70000 salary per annum
- Medical Dental Vision and 401K
- Performance-based bi-annual bonus
- Access to Company & Employee Benefits
- 25 days PTO (prorated) Birthday Off
- 8 Paid Holidays
- Duvet days (½ day off every quarter)
- Volunteer days
Youll fit right in at Indeed Flex if:
- Youre a great communicator and highly collaborative. Were best when we all pull in the same direction
- You dont mind doing the work whatever it is - you can see the impact at the end and youre in it for the long haul
- Data is your heart and soul - you know you need it to drive you in the right direction
- Youre proactive and always willing to learn
- You can navigate the ambiguity and high levels of autonomy in a scale up environment - you know what were about and you want to be a part of it
Work Environment
This job operates in a commercial or production environment. There may be fluctuating hot or cold temperatures noise and safety needs to comply with for site navigation. This role routinely uses standard office equipment to complete daily responsibilities and duties.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop kneel crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
Position Type / Expected Hours of Work
Full-Time Position. Hours depending on clients requirements. Flexibility required for potential evening and weekend work as job duties demand.
Travel
This position requires minimal travel less than 25% of the time. Most travel is outside of the local area and will require overnight accommodations.
All travel is subject to the Indeed Flex travel policy and will be recompensed per the policy. It is the responsibility of the employee to understand and abide by the Indeed Flex Travel Policy in order to receive appropriate expense reimbursements.
AAP/EEO Statement
Were an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
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