General Manager

Denver, CO - USA

Monthly Salary: Not Disclosed

Posted on: 6 days ago

Vacancies: 1 Vacancy

Job Summary

Primary Purpose

The General Manager is responsible for the strategic leadership and day-to-day execution of all onsite operations to maximize asset value elevate financial performance and strengthen the propertys competitive positioning within the market. This role ensures disciplined operational management advances revenue generation initiatives supports leasing execution and delivers a best-in-class customer and tenant experience.

Core Responsibilities

Asset & Financial Performance

Drive NOI growth through revenue optimization expense management and operational efficiencies.
Prepare manage and administer annual operating and capital budgets forecasts and financial reporting.
Monitor financial performance against underwriting assumptions and proactively address variances.
Identify and execute incremental income opportunities including specialty leasing storage revenue sponsorships activations and alternative use programs.
Support underwriting valuation analysis and ownership reporting as required.

Strategic Planning & Property Positioning

Develop and implement the annual Business Plan aligned with ownership strategies and long-term vision.
Provide market intelligence on trade-area shifts customer behavior competitive landscape and retail trends.
Support redevelopment repositioning densification or re-merchandising initiatives as applicable.
Ensure execution of capital projects focusing on ROI operational longevity guest experience and brand standards.

Operational Excellence

Oversee all property operations including maintenance housekeeping landscaping security life-safety systems and preventative maintenance programs.
Ensure compliance with regulatory requirements including safety environmental ADA and municipal standards.
Manage vendor procurement contract administration scope alignment and performance accountability.
Maintain exceptional facility presentation standards that reinforce the propertys brand and guest expectations.

Leasing Support & Tenant Partnership

Partner with leasing teams by providing market insights space readiness information and tour support.
Assist in specialty leasing and non-traditional tenancy to enhance activation and revenue diversity.
Oversee lease administration functions including rent collection reporting and compliance.
Foster proactive tenant relationships addressing operational needs and supporting retailer success.

Marketing Guest Experience & Community Engagement

Collaborate with marketing to execute property-specific strategies that drive traffic sales engagement and digital reach.
Ensure alignment between customer expectations onsite programming and brand standards.
Represent the property with civic partners business organizations community stakeholders and public agencies.
Support public relations community partnerships and onsite event execution that enhance perception and relevance.

Team Leadership & Culture

Lead mentor and develop a high-performing onsite team with clear accountability and performance expectations.
Cultivate a culture that reflects the company values: integrity operational excellence accountability and collaboration.
Support talent recruitment coaching performance evaluations and succession planning.
Model professionalism sound judgment ownership mentality and service leadership.

Key Performance Indicators

NOI & EBITDA performance
Budget adherence and variance control
Occupancy support and tenant retention
Customer and tenant satisfaction measures
Operational audit and compliance results
Capital project execution
Revenue generation from ancillary programs
Presentation and facility excellence

Qualifications

47 years of shopping center retail mixed-use hospitality or commercial property management experience
Bachelors degree preferred
Strong financial acumen and operational discipline
Proven leadership and people-management capabilities
Ability to interpret and apply lease language and real estate documents
Excellent written verbal and interpersonal communication skills
Demonstrated ability to operate in fast-paced evolving environments

Required Experience:

Director

Primary PurposeThe General Manager is responsible for the strategic leadership and day-to-day execution of all onsite operations to maximize asset value elevate financial performance and strengthen the propertys competitive positioning within the market. This role ensures disciplined operational man...