Client Relations Manager – Medicare

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Job Summary

Job Description

Client Relations Manager Medicare
Senior Policy LLC Melville NY (In-Office)

Job Summary
Senior Policy LLC an affiliate of AmeriLife is seeking a highly organized and client-focused Client Relations Manager to ensure an exceptional experience for individuals navigating the Medicare this role you will serve as the primary connection point between clients and our Medicare agents providing high-touch support clear communication and a seamless experience from initial inquiry through enrollment. This position requires strong relationship-building skills professionalism and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Qualify and disposition new leads ensuring prompt and professional follow-up.

• Schedule client consultations and maintain clear communication between agents and prospects.

• Keep accurate detailed notes of client interactions and share timely updates with the sales team.

• Support clients through the application and enrollment process ensuring a smooth and compliant experience.

• Build and nurture strong relationships with clients to drive satisfaction and retention.

• Respond to client inquiries with accuracy professionalism and empathy.

• Stay engaged throughout the sales process to ensure all client needs are met.

• Maintain up-to-date knowledge of Medicare plans carriers and policy changes.

Qualifications

• Bachelors degree or equivalent experience.

• Minimum 2 years of experience in a fast-paced client-facing or administrative support role.

• Strong organizational and multitasking skills with a calm solution-oriented approach.

• Excellent written and verbal communication abilities.

• Proven ability to work both independently and collaboratively within a team.

Compensation & Benefits

• Hourly Base Pay: $24.04

• Uncapped commissions and residuals

• Medical and Dental insurance

• 401(k)

This full-time in-office role provides competitive compensation along with the opportunity to earn uncapped commissions and residuals. Apply Today!

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race color religion creed sex (including pregnancy childbirth breastfeeding or related medical conditions) sexual orientation gender identity or expression age national origin ancestry disability genetic information marital status veteran or military status or any other protected characteristic under applicable federal state or local law. We are committed to providing an inclusive equitable and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process please contact us at .

Pay Transparency Statement

We are committed to pay transparency and equity in accordance with applicable federal state and local laws. Compensation for this role will be determined based on skills qualifications experience and market factors. Where required by law the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information such as benefits bonuses and commissions will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about discussing or disclosing their pay or the pay of another employee or applicant as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening which may include employment verification education verification criminal history check and other job-related inquiries as permitted by law. All screenings are conducted in accordance with applicable federal state and local laws and information collected will be kept confidential. If any adverse decision is made based on the results applicants will be notified and given an opportunity to respond.