Sr. Consumer Experience Data Analyst SCEDATXIT
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
15 days ago
Vacancies:
1 Vacancy
Job Summary
Sr. Consumer Experience Data Analyst
Location: Houston TX
Job Overview
The Sr. Consumer Experience Data Analyst will play a key role in transforming consumer feedback and operational data into strategic insights that drive improved experience outcomes. This position supports experience improvement initiatives by leveraging advanced analytics data visualization and cross-functional collaboration. The ideal candidate brings strong analytical expertise project management capabilities and a passion for elevating consumer experience across the organization.
Desired Skill Set
Strong background in data science and analytics
Experience with project management
Skilled in data extraction analysis and visualization
Proficiency with Epic Analytics and programming languages such as R Python and Sigma
Experience maintaining dashboards and generating reports
Understanding of data engineering and ETL processes
Proven ability to translate data into actionable insights that improve consumer experience
Excellent communication presentation and collaboration skills
Strong time-management skills with the ability to prioritize multiple requests
Ability to work across multiple campuses and partner effectively with leaders
Minimum Qualifications
Education
Bachelors degree required in: Healthcare Administration Business Administration Health Science Math Statistics Business Intelligence Marketing or Engineering
Masters degree in Business or Health Management preferred
Experience / Knowledge / Skills
35 years of experience in healthcare administration data analytics consumer experience programs survey methodologies or voice-of-customer analytics (preferably in healthcare)
Project management experience strongly desired
Ability to perform complex analysis and interpret trends KPIs and customer experience data
Demonstrated growth in leadership ability
Ability to independently manage workloads and prioritize deadlines
Experience with third-party consumer experience survey platforms is a plus
Experience developing or innovating data visualization dashboards
Familiarity with CAHPS Vizient Value-Based Purchasing and CMS regulations a plus
Strong communication analytical research and problem-solving skills
Excellent planning and organizational skills
Demonstrates compassion credibility and commitment to community
Key Responsibilities
Perform advanced analysis and interpretation of consumer feedback data
Provide insights and strategic recommendations to leadership to support consumer experience improvement
Contribute to the design and implementation of process improvement strategies
Develop trend analysis reports comparing internal and external benchmarks
Ensure data accuracy integrity and consistency in reporting
Collaborate closely with vendors data teams IS teams consumer experience managers and field leaders to enhance consumer satisfaction
Lead or co-lead medium to large projects in partnership with the Manager
Assist in project planning execution and monitoring
Maintain awareness of CMS and related government reporting requirements to ensure regulatory compliance
Support organizational initiatives that promote safe efficient and personalized care
Participate in professional development mentorship and departmental goals
Perform other duties as assigned
For more details reach at
About Navitas Partners LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
Required Experience:
Senior IC
Key Skills
- Data Analytics
- Microsoft Access
- SQL
- Power BI
- R
- Data Visualization
- Tableau
- Data Management
- Data Mining
- SAS
- Data Analysis Skills
- Analytics
