IT Support

You will be the visible trustworthy IT professional colleagues rely on when technology interrupts their work. This role combines rapid incident response with methodical maintenance of the modern workplace: youll support desktop and laptop hardware software (including email and inhouse apps) telephony systems and peripherals both onsite and remotely. Youll also collaborate with central IT teams to ensure inventory deployments and security standards are consistently met across the organisation.

You will own the daytoday support experience for users while coordinating with central teams and suppliers to keep services running smoothly and securely.

• Provide frontline support to employees by phone remote tools and onsite visits; triage log and resolve incidents and service requests in the ITSM tool.
• Troubleshoot desktops laptops printers telephony systems and peripherals; arrange repair or replacement of defective hardware as needed.
• Maintain an accurate device inventory in the CMDB and manage device lifecycles (PCs phones printers) ensuring consistent deployment standards.
• Install and configure devices to central specifications support workplace setups and advise users on ergonomics and correct use of applications.
• Act as the coordinating contact between users central IT domains (servers network telephony printers) and external suppliers/partners.
• Contribute practical user documentation proactively communicate during disruptions and support central IT projects releases and process/tool improvements while complying with audit/security requirements.

Qualifications :

Were looking for a technically capable handson professional who can combine troubleshooting with disciplined processes and clear communication.

• Degree in IT or equivalent training/experience in IT support/consulting with proven experience in a similar role or environment.
• Deep knowledge of Microsoft client OS (Windows 10/11) Microsoft 365 and the hardware/software components of a modern workplace.
• Practical experience with ITSM tools and CMDB processes; basic networking knowledge is advantageous.
• Strong troubleshooting faultfinding and deployment skills across hardware and software domains.
• Analytical systematic approach with the ability to prioritise effectively and meet SLAs.
• Customerfocused under pressure; familiarity with manufacturing environments and compliance/audit processes is a plus.

Beyond technical competence these professional strengths will help you succeed and grow in the role.

• Clear and confident communicator in written verbal and presentation settings able to engage stakeholders at all levels.
• Highly organised reliable and detailoriented with strong followthrough and ownership of tasks.
• Collaborative team player who supports colleagues across teams and locations and coordinates with external partners.
• Strategic thinker with a practical handson mindset you enjoy solving problems directly and improving processes.
• Flexible and resilient in a fastpaced environment able to respond quickly while maintaining service quality.
• Improvementdriven: actively seeks efficiencies and enhancements in tools documentation and workflows.

Additional Information :

We believe work should be both rewarding and enjoyable. Youll be part of an open-minded supportive team where collaboration growth and new ideas are encouraged. Alongside this we offer a competitive package of benefits to help you thrive both at work and in your personal life:

• Competitive salary with regular reviews
• 25 days holiday plus bank holidays to recharge
• Generous pension scheme with Aviva
• Life assurance of 7 x annual salary for peace of mind
• Simply Health medical cashback plan for everyday healthcare costs
• Income protection after 2 years service
• Cycle to Work and Tech schemes to make life easier
• Wellbeing support through Everymind at Work
• A friendly social culture with regular activities and the chance to grow your career in a global company with a local spirit

Remote Work :

No

Employment Type :

Full-time