Why join us
Our purpose is design for the good of humankind. Its the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values so we can build a more sustainable equitable and beautiful future for everyone.
GENERAL PURPOSE
The Sr. Software Quality Assurance Analyst is responsible for leading and managing software testing initiatives to ensure all products and platforms meet the highest standards of quality and performance. This role involves designing and executing comprehensive testing strategies mentoring junior QA team members and collaborating with cross-functional development product and business teams to deliver reliable high-quality solutions.
This position is part of a digital center of excellence supporting enterprise applications across multiple business domains and geographies. The role is ideal for someone passionate about quality process and continuous improvement with a strong understanding of software testing methodologies test automation and agile delivery frameworks.
ESSENTIAL FUNCTIONS
Lead and execute manual and automated software testing across multiple platforms including Salesforce NetSuite Cybersource Manhattan OMS/SCALE and AWS-integrated services.
Design develop and execute detailed test plans test cases and test scripts aligned with business and technical requirements.
Ensure complete test coverage for all functional regression integration and usability testing activities.
Apply deep understanding of SDLC and agile/scrum methodologies to integrate testing throughout the development lifecycle.
Identify document and track software defects and coordinate with development teams to ensure timely resolution.
Oversee the use and maintenance of test management tools such as Playwright Jira and Zephyr.
Conduct root-cause analysis for issues to drive corrective and preventive actions.
Participate in Agile ceremonies including daily stand-ups sprint planning and retrospectives to ensure quality considerations are embedded in all phases.
Create maintain and improve QA documentation including test cases execution reports and defect logs.
SKILLS AND ABILITIES
Bachelors or Masters degree in Computer Science Information Technology or a related field (or equivalent experience).
68 years of professional experience in software quality assurance including web application and e-commerce testing.
Hands-on experience testing NetSuite and Warehouse Management systems.
8 years of manual testing experience including functional regression performance smoke and integration testing.
Strong understanding of Agile/Scrum and continuous integration/continuous deployment (CI/CD) environments.
Experience with project and test management tools such as Jira Zephyr and Playwright.
Ability to mentor and lead QA team members while driving continuous quality improvements.
Excellent analytical and problem-solving skills with high attention to detail.
Strong communication skills (written and verbal) able to articulate testing findings and quality insights to technical and non-technical stakeholders.
Ability to thrive in a fast-paced collaborative and changing environment.
Demonstrates a proactive and constructive approach to feedback and process improvement.
Proven ability to manage multiple priorities and deliverables simultaneously.
A strong advocate for the importance of QA within the software delivery lifecycle.
Who We Hire
Simply put we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities gender identities and expressions ages ethnicities sexual orientations veterans from every branch of military service and more. Here you can bring your whole self to work. Were committed to equal opportunity employment including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact MillerKnoll Talent Acquisition at .
Required Experience:
Senior IC
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