Ambulatory Informaticist

Ambulatory informaticists serve as an integral member of the electronic health record (Epic) support team. Key responsibilities include direct involvement with the development implementation training and support of the electronic health record. The informaticist identifies and seeks approval for enhancement requests and assists in the prioritization and implementation process associated to this change. The role serves as a liaison between IT and end users and may assist with other applications as assigned.

Hours: Monday-Friday 8am-5pm

Location: Hybrid- must reside in the Sioux City IA area for onsite clinic visits and trainings

At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:

• Expect paid time off parental leave 401K matching and an employee recognition program.

• Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Client/End User Education

• Develop a complete understanding of the EHR application(s) and teach the application(s) to others within the organization following the standardized and best practice curriculum.
• Provide educational updates on relevant applications to physicians providers and staff through classroom sessions 1:1 instruction or using remote technology. May assist with education for other end users as needed.
• Identify develop and optimize EHR workflows to support process changes and enhance the overall workflow of the clinic or department.
• Coordinate the development maintenance and implementation of training materials communications and procedures related to relevant applications.
• Coordinate training programs with the various functional departments to achieve and reinforce organizational goals. This may include programs specific to quality regulatory or other
• requirements and incentives.
• Participates in pre-planning and on-site support activities associated with the onboarding of new providers clinical staff and/or new departments.
• Communicates EHR-related information to customers including but not limited to clinic rounding email newsletters videos webinars and other written materials to supporting the change management process.
• Ensures customer downtime preparedness including but not limited to execution of the business continuity plan for the electronic health record and assures business continuity device audits to meet system standards.
• Attends Epic educational offerings and shares learnings with others to improve knowledge and educate the organizations we serve.

Assessment/Planning

• Assess EHR competency levels of clinical staff physicians and providers and recommend action to strengthen performance and increase efficiency.
• Partner with IT clinic management and operational leadership to monitor effectiveness of training efforts.
• Monitoring may include routine review of reports and utilization data used in the development of action plans.
• Lead and participate in projects committees and workgroups to address specific issues assist in process improvement activities or implementation of new functionality.
• Coordinate data and reporting needs with customers and reporting team. Analyze data or submit report requests as needed.

Customer Service/Technical Support

• Researches potential solutions identifies opportunities tracks and seeks approval for enhancement request and assists in the prioritization and implementation of system changes.
• Provide coordination of chart correction issues within the electronic health record.
• Ensures effective customer communications and downtime recovery procedures as part of incident management activities.
• Takes ownership of escalated customer issues and works with multiple parties and/or vendor to help resolve issue.
• Advocates for and acts as an agent of progressive change within the organization and proactively identifies opportunities for improvement.

• Bachelors degree in a healthcare related field or equivalent experience (minimum three years) in a medical clinic setting or a relevant health care IT role.
• Minimum three years in a medical clinic setting or a relevant health care IT role.
• Must have experience working within Epic

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