Customer Service Officer | Lancefield Community Bank | VIC

Victoria - Australia

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Nows the time to set your sights even higher onthe future you and the future career you deserve.

Your role as a Customer Service Officerputs you in the drivers seat of ourservice delivery giving you the autonomy to do what you do best - helping customers achieve their banking goals.

Whetheryoureassistingcustomers with transactions educating them about our onlineplatformsor recommending products and services that best suit their needsyoullvalue how it feels to make a difference in peoples lives.

In this dynamic and high-impact roleyoullmake your mark by:

Exploring customers needs through in-depth conversations to help them achieve their financial goals and collaborating with different specialists within the branch

Keeping up with constant our customers with their digital literacy and online banking needs as we continue to innovate our offerings

Being the face of the branch and customer service. Become our customers go-to person for anything from processing transactions handling cash investigatingqueriesorassistingwith paperwork all while keeping risk considerations at the forefront

Embracing an attitude of lifelong learning. Bring your brilliant mind andwellhelp you take your career to the next level with on-the-job training and external development opportunities

Building connections. A role at Bendigo Bank means supporting our customers givingbackand making our communities a better place while having some fun along the way!

his is a permanent full-time positionlocatedin Lancefield with occasional travel to Romsey.

Full-time hours are 76 hours per fortnight.

Whatyoullbring to the role

To succeed in this roleyoullconsistently deliver exceptional customer you to have:

Experience in customer service environment and the ability to achieve targets

Strong attention to detail to ensure secureaccuratetransactions with a risk mindset

Confidence to communicate with new and existing customers face to face and over the phone

Eagerness to understand and share what makes our bank different

A knack for teamwork -mateshipis crucial for us to work together and achieve our goals

Experience in the banking and finance industry is a plus but certainly not essential

Community Bankingoperateson a shared revenue model based on profit-with-purpose. This approach ensures that the profits generated are reinvested directly into the communities that create them funding local initiatives such as infrastructure improvements event sponsorships and scholarship programs. By joining a Community Bank branch you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships. Our branch staff are actively engaged in community events providing support to small businesses and addressing the specific needs of the community.

As an internal candidate youare required tonotify your immediate leader before applying for a new careeropportunity andwill be asked to confirm this whensubmittingyour application.

If you have any concerns about this requirement or would like to discuss the position in more detail please reach out to the contact listed below for a confidential conversation:

Name:Tyeisha Lupson
Title:Customer Relationship Manager
Email:
Phone:Romsey

For more information check out theapplication process for internal candidatespage and the position description Customer Service OfficerCommunity BankMay

Please note- once you havesubmittedyourapplicationyou will receive an email to complete a Pymetrics online gaming assessment. Please check your junk folder if the email is not received within 30 minutes.

We believe a diverse workforce supported by an inclusive culture is central to our success andwereall about recruiting the best people regardless of gender age disability religion sexualorientationor cultural background. To ensure that you feel supported and are set up for success pleasedonthesitate to reach out if you require any adjustments to the application or interview processes.

Required Experience:

Unclear Seniority

Nows the time to set your sights even higher onthe future you and the future career you deserve.Your role as a Customer Service Officerputs you in the drivers seat of ourservice delivery giving you the autonomy to do what you do best - helping customers achieve their banking goals.Whetheryoureassist...