Vulnerable Customer Specialist
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Job Summary
Job Description
VULNERABLE CUSTOMER SPECIALIST
BRISTOL
28-38K
Our client is looking to recruit a Vulnerable Customer Specialist to join their growing team.
This is a full-time permanent position with hybrid working on a 3:2 split.
ABOUT THE ROLE
- As a Vulnerable Customer Specialist youll be responsible for handling particularly challenging high-risk and sensitive cases often dealing with vulnerable customers.
- In addition to this you will support the Customer Agents who deal with the more routine cases providing regular coaching and upskilling.
- Youll liaise with customers to ensure that cases are resolved in line with organisational standards and industry regulations.
REQUIRED SKILLS & EXPERIENCE
- Our client is looking for someone who has strong experience working with vulnerable customers within Financial Services or Banking.
- Youll need excellent communication skills a confident telephone manner and a proactive approach.
NEXT STEPS
If youre interested in applying for the Vulnerable Customer Specialist position please send us your up to date CV today!
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
A Cheltenham recruitment agency with national reach. We pride ourselves on finding the right candidate for your vacancy, every time.
