Customer Service Consultant Group Protection
Share
Job Location:
Brighton and Hove - UK
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Were recruiting for Customer Service Consultants to join us in our Group Protection department. In this role youll support the onboarding and ongoing maintenance of Group Protection policies helping us remain a top provider in the market.
Youll enjoy a varied role that combines administrative and processing tasks with regular conversations with colleagues brokers and customers. This hybrid position offers the chance to develop your skills while working in a collaborative and customer-focused environment.
What youll be doing:
- Support the onboarding and continued scheme maintenance of Group Protection policies so we remain a top provider
- The tasks are varied meaning youll be talking to colleagues brokers and customers regularly. Its important to note that this role is a hybrid role which will involve administrative work or processing work and you will be talking to customers and brokers on the phone too
- Dealing with all correspondence from our internal and external customers With attention to detail and pace so that the next tasks needed can be completed promptly
- Maintaining and validating large volumes of scheme data using Excel formulas and internal tools to streamline and ensure data accuracy
- Collaborating with other team members to ensure that enquiries and issues are resolved quickly and efficiently
- Managing and organising your own work queue to ensure that service levels are met and brokers or direct customers are kept informed of progress
- For our most vulnerable customers youll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General
Qualifications :
Who were looking for:
- People who love helping people!
- Strong communication and administration skills and passion to support customers whatever their personal circumstances. Build relationships with our internal and external customers
- Confidence in using a desktop or laptop and experienced in using MS Office
- Confidence in using Excel is preferred
Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer both for our own products and at a range of high street stores and online
- In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information :
At L&G we believe its possible to generate positive returns today while helping to build a better future for all.
If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can.
It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- HP Service Manager
- Windows
- ServiceNow
- Relationship Management
- Operating Systems
- Management Consulting
- Troubleshooting
- Automotive Service
About Company
Legal & General (L&G) is a leading UK financial services group and major global investor.We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.We are one of th ... View more
