Human Resource Shared Services Agent
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Job Location:
Duluth, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
This position is responsible for timely and accurately handling the daily incoming SERVE cases chats and phone calls for all People Team questions from our retail population. Works with the Shared Services team for additional projects/tasks as needed.
What Would You Do The Specifics.
- Works with our SERVE ticketing system to provide 1st-level support for all company associates.
- Provides additional support through the SERVE Chat system and phone calls.
- Ensures that all cases are responded to completely with a sense of urgency; limits transferring cases when possible.
- Utilizes the Tier 1 Knowledge Articles and guides company associates in a calm and welcoming demeanor.
- Works with the Tier 1 Agent Lead and Shared Services Manager on People Team projects/processes.
- Updates and manages all Tier 1 knowledge articles and provides recommendations on new articles or changes as needed.
- Assists with testing new services and guiding Tier 1 Agents on best processing practices.
- Assists the Shared Services team with additional backup as needed.
Qualifications :
Work Experience
- 0-2 years Customer Service experience (Required)
Education
- High School Diploma or equivalent (Required).
Additional Skills
- Ticketing System experience (Service Now Preferred)
- HRIS system experience (UKG Preferred) (Required)
- Adobe PDF (Preferred)
Travel Requirements
- 0%
Additional Information :
Taking Care of our People!
We understand the importance of financial health and security and because of that we provide competitive compensation to all associates. We also offer a comprehensive benefits package including health and dental insurance 401k retirement savings with company match flex spending account paid personal time off paid company holidays parental leave employee eyewear discount and much much more. At National Vision we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs and access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin genetic information disability veteran status and other legally protected characteristics.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Fmla
- ATS
- Paychex
- Microsoft Outlook
- Workers' Compensation Law
- Benefits Administration
- HRIS
- Payroll
- Employment & Labor Law
- ADP
- Administrative Experience
- Human Resources
About Company
National Vision is one of the fastest growing optical retail companies in the U.S. with over 1,200 stores in 38 states and Puerto Rico. We help people see their best to live their best through our optical products and services. For more than 30 years, we have been improving lives by p ... View more
