This role oversees daily operations to ensure service level agreements are met and quality standards are upheld.
Reporting directly to the Director Nexus Debt Services the Associate Director plays a key role in supporting operational efficiency and team success.
- Lead daily operations to ensure SLAs are met in an efficient manner.
- Perform reviews on setups and credit agreements or any other deliverables for the operations team.
- Lead client relationships and be a point of escalation.
- Fulfil or review ad hoc client requests.
- Participate in new service development and support new service rollouts.
- Participate in and manage projects to enhance the overall service offering.
- Support client escalations from the operations team and navigate to a resolution.
- Involve in communications with external parties support current clients on regular calls and represent our brand.
Qualifications :
- Demonstrable experience in fund administration or relevant financial services in private credit.
- Strong technical knowledge and experience of loan operations documentation and accounting practices.
- Demonstrable experience in a supervisory role.
- Working level of internal and external presentation skills.
Additional Information :
Whats in it for you to join MUFG Investor Services
Take a look at our careers site and youll find everything youd expect from a career with the fastest-growing business at one of the worlds largest financial groups. Now take another look. Because its how we defy expectations that really defines us. Youll feel that difference in all kinds of vibrant CULTURE. Connected team. Love of innovation laser client focus and next-level LEARNING & and we really walk the talk when it comes to HYBRID WORKING.
So why settle for the ordinary Apply now for a Brilliantly Different career.
Remote Work :
No
Employment Type :
Full-time
This role oversees daily operations to ensure service level agreements are met and quality standards are upheld.Reporting directly to the Director Nexus Debt Services the Associate Director plays a key role in supporting operational efficiency and team success.Lead daily operations to ensure SLAs ar...
This role oversees daily operations to ensure service level agreements are met and quality standards are upheld.
Reporting directly to the Director Nexus Debt Services the Associate Director plays a key role in supporting operational efficiency and team success.
- Lead daily operations to ensure SLAs are met in an efficient manner.
- Perform reviews on setups and credit agreements or any other deliverables for the operations team.
- Lead client relationships and be a point of escalation.
- Fulfil or review ad hoc client requests.
- Participate in new service development and support new service rollouts.
- Participate in and manage projects to enhance the overall service offering.
- Support client escalations from the operations team and navigate to a resolution.
- Involve in communications with external parties support current clients on regular calls and represent our brand.
Qualifications :
- Demonstrable experience in fund administration or relevant financial services in private credit.
- Strong technical knowledge and experience of loan operations documentation and accounting practices.
- Demonstrable experience in a supervisory role.
- Working level of internal and external presentation skills.
Additional Information :
Whats in it for you to join MUFG Investor Services
Take a look at our careers site and youll find everything youd expect from a career with the fastest-growing business at one of the worlds largest financial groups. Now take another look. Because its how we defy expectations that really defines us. Youll feel that difference in all kinds of vibrant CULTURE. Connected team. Love of innovation laser client focus and next-level LEARNING & and we really walk the talk when it comes to HYBRID WORKING.
So why settle for the ordinary Apply now for a Brilliantly Different career.
Remote Work :
No
Employment Type :
Full-time
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