Mac Systems Engineer

Primary Function of Position:

Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness with patient safety as our highest priority.

This role is responsible for managing securing and supporting our macOS environment within a large-scale mixed-platform enterprise. The Mac Systems Administrator will ensure that Apple devices are deployed integrated and maintained according to corporate standards with a strong focus on security compliance and user productivity.

Roles and Responsibilities:

This position has responsibility and authority for:

• Administer and support the enterprise fleet of macOS devices across global business units.
• Deploy configure and manage Apple devices using enterprise-grade MDM solutions.
• Ensure compliance with corporate IT and security policies including encryption identity management and endpoint protection.
• Manage patching application deployments and OS updates through automated workflows.
• Integrate macOS systems into enterprise infrastructure including networking Active Directory/Azure AD SSO and collaboration tools.
• Partner with IT security to enforce policies (FileVault CIS benchmarks certificate management).
• Provide Tier 3 escalation support for Mac-related issues and collaborate with other IT Support teams.
• Develop and maintain documentation SOPs and system inventories to support audit and compliance requirements.
• Participate in IT projects system migrations and technology rollouts impacting Apple endpoints.
• Identify opportunities to streamline processes and enhance the employee Mac experience within the enterprise ecosystem.

Qualifications :

Skill/Job Requirements:

Education: Bachelors degree in Computer Science Information Technology or a
related field or equivalent practical experience.

Experience:

• 5 years of supporting and engineering Mac environments in an enterprise
  setting.
• 3 years of hands-on experience administering a leading MDM solution (preferably Jamf Pro).
• Strong expertise with MDM/EMM solutions (Jamf Pro Intune or equivalent).
• Expert-level knowledge of macOS system administration security hardening
  and lifecycle management.
• Experience with Apple Business Manager (ABM) DEP and VPP in enterprise
  deployments.
• Experience with packaging tools and application deployment standards.
• Proficiency in scripting and automation (Bash Python or AppleScript).
• Understanding of enterprise networking concepts (DNS VPN Wi-Fi security
  certificate-based authentication).
• Experience working with identity providers (Azure AD Okta LDAP).
• Familiarity with ITIL practices and enterprise ticketing systems (ServiceNow
  Jira etc.).

Preferred:

• Experience in hybrid environments supporting both Windows and Mac endpoints.
• Certifications such as Jamf Certified Admin ACMT or ACSP.
• Experience with enterprise collaboration tools (Microsoft 365 Zoom Slack).

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside or plan to reside in Alabama Arkansas Delaware Florida Indiana Iowa Louisiana Maryland Mississippi Missouri Oklahoma Pennsylvania South Carolina or Tennessee.

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target compensation ranges are listed.

Remote Work :

No

Employment Type :

Full-time