OTC Collections and Disputes Analyst

Welcome to Warner Bros. Discovery the stuff dreams are made of.

Who We Are

When we say the stuff dreams are made of were not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth. Behind WBDs vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating whats next

From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves. Here you are supported here you are celebrated here you can thrive.

Your New Role:

As an OTC Collections and Disputes Analyst you will be responsible for maintaining a given portfolio of customers by reducing the overdue open AR reducing the unapplied cash on account improving cash collection and cash flow results and coordinating disputes resolution process.

You will be working hand in hand with our Sales department and Billing department in order to ensure that our customers get invoiced on time ensure that disputes get resolved in a timely manner and payments for AR balances are received withing expected payment frames.

As a new Team member of the GBS Warsaw OTC Theatrical Team you will as well take part in the transition of our Theatrical OTC activities to our Warsaw Global Business Service center. You will be actively taking part in the knowledge transfer activities maintaining working documentation of all processes up to date in order to ensure knowledge is successfully documented and assimilated.

Whats in it for you

• Contract of employment

• Hybrid work model

• Benefits package: private medical care life and accident insurance MyBenefit cafeteria platform sports card social fund retirement pension plan Employee Referral Program

• Free access to HBO Max platform

• Work-life balance initiatives: well-being platform yoga massages educational webinars Employee Support Program film screenings in the office cinema

• Training and development: training platform co-financing of English lessons Employee Resource Groups Engagement Club online expert sessions

• CSR activities: volunteering ecological and social initiatives

• Access to parking spaces

Your Role Accountabilities:

• Responsible for chasing outstanding debt from customers within established collections schedule (calls e-mails)

• Issue and monitor automatic and manual reminders to customers

• Update account status records and collection efforts

• Perform AR reconciliations investigating and resolving unapplied payments

• Support our Cash Application Team with obtaining missing remittance advice from customers

• Escalate overdue accounts to relevant POC for support and further actions when collections efforts are exhausted

• Report on collections activity and accounts receivables status

• Resolve disputes within own area of responsibility according to the agreed timeframe and escalate to relevant departments for quick resolution

• Provide support to our Billing Team to ensure customers get invoiced on time

• Respond and resolve internal and external AR queries in defined timeframe

• Build effective global working relationships with internal and external clients

• Establish yourself as a knowledgeable professional and reliable support for other functions (Local Sales and finance teams GBS functions such as PTP RTR FP&A Audit)

• Maintain Desktop Procedure documentation up to date

• Improve effectiveness of collection activities via continuous improvement mindset

Qualifications & Experience

• Fluent English (Nordic or Dutch language is a plus)

• Bachelors degree in accounting finance or related field preferred

• Proven experience in Accounts Receivables/Collections

• Knowledge of AR and dispute management processes

• Excellent communication and problem-solving skills

• Ability to prioritize in dynamic environments

• Strong customer service and organizational skills

• Working knowledge of Microsoft Office

• Media industry experience and passion for cinematography are a plus

#LI-Hybrid

How We Get Things Done

This last bit is probably the most important! Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

If youre a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process please visit our accessibility page for instructions to submit your request.