Senior Advisor, Compliance and Support

Everybody should have a place to live that is warm dry safe stable and affordable with access to the support they need to live healthy successful lives.

Te Tūāpapa Kura Kāinga - The Ministry of Housing and Urban Development (HUD) leads Aotearoa - New Zealands housing and urban development work programme.

Mō te tūnga About the role

As a Senior Advisor Compliance and Support you will be involved in all aspects of the Compliance and Support team functions. You will lead compliance monitoring activities and provide specialised support for housing outcomes and contracts. You will ensure providers meet their obligations particularly regarding property standards health and safety requirements and incident management. You will develop and implement frameworks and tools to enhance compliance and operational efficiency.

Candidates with experience in corporate training auditing or property compliance administration will be at an advantage.

You will also have an internal focus to identify lead and support initiatives that improve capability efficiency compliance and risk management in relation to contracting and providers.

Two major focus areas of the team include:

Training and capability building: Identifying training opportunities predominantly for external providers as it relates to their contractual obligations and use of the systems they use to interface with MSD and HUD.

Property compliance administration: Ensuring properties managed by providers meet the required property safety and compliance requirements including Building Warrant of Fitness Healthy Homes and FENZ evacuation scheme regulations. This will be an administrative function to ensure HUD has assurance that providers are meeting their obligations and maintaining HUD records for property compliance across a portfolio of about 80000 properties.

There might be a requirement to travel domestically from time to time to visit housing providers and properties.

This includes:

• Lead property compliance monitoring activities that might require collating and reviewing documentation site visits desktop monitoring and reporting

• Manage provider incident and complaint reporting and resolution processes

• Develop and implement assurance programmes that include risks and health & safety compliance

• Develop coordinate and deliver provider training focused on HUD contract requirements systems and operational processes

• Develop and maintain compliance frameworks tools and guidelines

• Work with others internally and externally to ensure the Ministry meets its legislative requirements

• Lead HUD communication to providers when bulk messaging needs to be delivered

• Lead and support internal improvement projects by analysing existing processes collaborating with stakeholders to gather requirements and implementing solutions that enhance operational efficiency and effectiveness across the organisation

The salary range for this role is $105780 - $% KiwiSaver contribution.

Ōwheako ō pukenga About you

We recognise that the ideal candidate is not expected to meet all the below requirements. Depending on the skills and experience of the candidate they might be more involved in certain parts of the team functions. Working as part of a team that have a broad range of responsibilities team members might not all be involved in all activities all the time but due to the nature of the work team members need to be flexible to learn new functions and support functions they might not have previous experience in.

Your background will include:

• Experience in compliance monitoring preferably in a housing property or regulatory environment
• Experience in conducting audits and implementing audit programmes will be an advantage
• Experience in managing or working with quality management systems and continuous improvement methodologies
• Knowledge of health and safety legislation and obligations particularly in relation to property standards
• Strong understanding of incident management and reporting processes
• Ability to develop and deliver training or educational programmes
• Excellent problem-solving skills with the ability to identify practical solutions
• Strong written and verbal communication skills with the ability to translate complex concepts into clean accessible explanations that anyone can understand
• Ability to build and maintain effective relationships with diverse stakeholders

• Sound judgement and the ability to manage sensitive situations

Ngāpainga What we offer

• Flexible working policy to give work/life balance
• Engaging employee-led people networks that celebrate diversity provide safe spaces and encourage thought-leadership
• Modern office space and cloud-based technology that allows for joined up cohesive collaboration
• Wellbeing initiatives tools and courses and a discounted health insurance scheme
• Open minds we arent afraid of change and encourage fresh approaches and ideas from people who want to make a difference
• We work to make sure the aspirations of whānau hapū and iwi are enabled

• We have a stepped remuneration framework where salary movement happens automatically through defined step increases within a role salary band. Appointment to a salary step will depend on the experience and skills the person brings to the role which will be better known following a recruitment process including an interview

Me pēhea te tuku tono How to apply
Please click on the APPLY button to be directed to the application page from here you can upload your CV and cover letter. Please note while applications close 5pm Friday 5 December 2025 we will be reviewing applications as they are received and may progress with suitable applicants prior to the application closing date. Therefore please apply as soon as possible if you are interested in this position.
Please let us know if you need any support or have any access requirements that will help you through the recruitment process.
For tracking and evaluation purposes all applications must be submitted via our on-line process. You must have the legal right to live and work in New Zealand to be eligible for this position.
For further inquiries please contact