Health and Social Care Officer

Contract Type: Fixed Term to September 2027

Working Hours: 37 hours per week

Worker Type: Hybrid Worker

Salary: Starting Salary is 28598 (Level 1) rising to 31022 (Level 4) per annum (pro-rata for part-time)

Location:Dragon Court Bilborough Nottingham NG8 3JD

Weve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity youve been looking for Read on to find out more

Working for Nottingham City Council has great benefits. As well as competitive pay great leave entitlement and access to a generous pension scheme we strive to create an innovative inclusive and progressive work culture where everyone is supported to do and be their very best.

In return we are looking for people like you - people who are innovative driven and committed to serving and improving Nottingham. So if you are passionate about making a difference to the lives of those who live and work in our city we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

Health and Social Care Officers (HSCOs) are responsible for triaging co-ordinating referrals and providing information and advice to citizens and professionals at our busy front door for Nottingham City Adult Social Care. You will enable decision-making and risk management on behalf of citizens requesting access to social care support.

HSCOs play a key role in promoting the independence and well-being of the citizens referred in by providing advice support and information. This then helps citizens navigate through to the right services based on the information you have gathered in this triage process.

HSCOs assist in the delivery of an efficient and effective referral service for vulnerable adults sometimes with complex needs or in difficult and unpredictable situations. Applicants should have a good understanding of the variety of services that are available to meet an individuals needs whether through preventative support or commissioned services.

What skills are we looking for

• Excellent customer service skills
• Highly developed organisational administrative and negotiating skills
• A thorough understanding of adult social care issues
• To be diplomatic and approachable with the ability to develop positive relationships and have an awareness of the barriers that may affect communication.
• The ability to make judgements regarding referrals and requests in relation to complex adult social care situations and safeguarding concerns. You will need to have an understanding of risk management when triaging and coordinating referrals to make sure that citizens are seen by the most appropriate team/ service at the right time to meet their needs.
• The ability to handle telephone calls from distressed referrers citizens or carers experiencing potentially complex problems and be able to act appropriately in a supportive empathetic and courteous manner.

-A DBS enhanced check for a regulated activity is required for this post.

You can find the job description for this post here

At Nottingham City Council we believe that work is what you do not where you do it. We offer different working arrangements depending on the role including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional informationfor applicants page.

For informal enquiriesplease contact Chris Corder by telephone on or by email.

Closing Date: 5th December 2025

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held:TBC

If you have any technical issues when completing your application please contact our Employee Service Centre: applying to this job you agree to ourTerms & Conditions.