Service Engineer (Light & Heavy) North India

Job Purpose:

The Engineer Aftermarket Serviceis responsible forpromoting service solutions ensuring customer satisfaction and driving aftermarket sales growth through strong product knowledge and customer engagement. The role demands a balance of technicalexpertiseand commercial orientation to support customers with spare parts refurbishment annual maintenance contracts (AMC) and other service-related needs. Bymaintainingstrong relationships and providingtimelysolutions the engineer contributes directly to the companys customer retention and revenue growthobjectives.

Reports to:Manager - Aftermarket

Duties:

Strategic Sales Growth

• Complaint Management:

Attend to customer complaints and breakdowns promptly.

Ensure effective root cause analysis and provide permanent corrective solutions.

Coordinate with internal teams for quick resolution.

• Case Studies & Feedback:

Prepare case studies of major service issues highlighting learnings and preventive measures.

Collect andanalysecustomer feedback to improve service quality.

• Service Sales Promotion:

Actively promote aftermarket service offerings including refurbishment inspection and maintenance services.

Support customers with technical guidance on preventive maintenance.

• Spares Sales:

Promote and sell genuine spare parts to ensure equipment reliability and performance.

Identifyand create opportunities for upselling spares and consumables.

• Annual Maintenance Contracts (AMC):

Promote AMCs to customers for long-term equipment support.

Ensure smooth execution of AMC obligations including scheduling and reporting.

Reporting:

• Prepare andsubmitmonthly visit reports covering customer visits issues attended and opportunitiesidentified.

• Submit detailed service reports after each service intervention.

• Ensuretimelyupdationof CRM system with service activities opportunities and customer interactions.

• Activelyparticipatein all scheduled review meetings and share updates on service performance and market feedback.

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Skills/Qualifications Required:

• Bachelors Degree or Diploma (or international equivalent) preferably in MechanicalEngineering with 45 years of experience including hands-on customer service management.

• Highly self-motivated with a strong drive to achieve results even in challenging situations.

• Demonstrated ability tomaintaina strong customer-focused approach ensuring a positive client experience and fostering repeat business.

• Skilled in preparing clear persuasive service and technical reports.

• Confident communication and presentation skills with fluency in both English and Hindi.

• Basic knowledge of sales order review and handover processes.

• Flexibility and willingness to travel domestically and internationally to meet customers visit Eriez headquarters and engage with other facilities.

Other Qualifications of Benefits:

• Prior experience working for an international or multinational company.

• The abilityto communicate in other regional languagesisan asset.

Working Hours:

• Employment is on a full-time basis and typical working hours are from 9:00AM to 6:00PM Monday through this role it is necessary to work the job not the hours. Additional Hours willbe requiredto be worked without any entitlement to any specific salary or benefits other than those specified in the resulting employment contract which has been set at a level andcommensuratewith the job duties describedherein.

• Flexible working hours

• Work from home
• Saturday & Sunday holiday for complete facility
• Canteen and Cafeteria
• Medical insurance for employee and family
• Accidental insurance for Employee -Group Policy Accident
• Annual health check up