Customer Experience Program Manager
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
In This Role Your Responsibilities Will Be:
Partner with leaders across the organization to initiate plan execute control and close major cross-functional initiatives while ensuring critical business outcomes are delivered.
Gather and validate requirements with stakeholders and drive planning and execution of transformational initiatives across different organizations.
Form and lead cross-functional teams to achieve project objectives and foster collaboration across groups.
Lead program teams in creating actionable deliverables such as project plans decision logs risk logs and communication plans.
Build strong partnerships with internal and external stakeholders to drive adoption and deliver desired business outcomes.
Recommend innovative plans and processes to improve program functions and execute change management plans.
Communicate effectively at all levels maintaining and disseminating project information to senior management and stakeholders.
Who You Are:
Strong Customer Focus
Ability to Communicate Effectively
Manage Ambiguity
Desire to Ensure Accountability
For This Role You Will Need:
710 years of experience leading executing and scaling programs across organizations (Program Project and/or Portfolio Management).
Bachelors degree or equivalent experience; MBA is a plus.
Ability to work in dynamic cross-functional environments navigate ambiguity and bring clarity and structure.
Strong analytical thinking with a natural tendency to use data for decision-making and prioritization.
Executive stakeholder management experience and strong business acumen with excellent collaboration and problem-solving skills.
Preferred Qualifications That Set You Apart:
Knowledge in sales and operations or consulting roles.
Ability to coach and mentor teams in planning and organizing work.
Proven effectiveness in driving complex multi-stakeholder planning processes and cross-team programs.
Experience in change management (certification is a plus).
Our Culture & Commitment to You:
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
