Personal Injury Intake Specialist

Pay: $20.00 - $25.00 per hour

Why This Is a Great Opportunity

• Join a fast-growing plaintiff-side law firm fighting for injured clients and everyday people
• Be the first point of contact for new personal injury clients and make an immediate impact on their case outcome
• Great fit for high-energy sales/customer service pros who want to break into (or grow in) the legal field
• Clear growth path into senior intake case management or other legal support roles as you prove yourself
• Competitive hourly pay full benefits and a positive team-focused work environment

Location: On-site in Glendale CA. Youll work in a busy centrally located office thats easily commutable from Glendale Burbank Pasadena and surrounding Los Angeles areas.

Note: This role requires prior experience in a high-volume phone-based environment (intake sales or customer service) strong communication skills and the ability to work on-site full-time in Glendale CA.

About Our Client

Our client is a highly reputable plaintiff-side law firm focused on helping injured individuals workers and consumers stand up to large corporations insurance companies and employers. With decades of combined experience and a strong track record of results they are known for their compassionate client service high-impact litigation and commitment to justice.

Job Description

• Serve as the first point of contact for prospective personal injury clients via phone email web inquiries and referrals
• Conduct detailed empathetic intake interviews to gather facts timelines and key case information
• Quickly follow up on all new leads and maintain consistent contact until a clear decision is made
• Qualify cases based on firm criteria and accurately enter information into the firms case management system
• Schedule consultations for attorneys and ensure they have all necessary intake details
• Maintain organized logs and reporting to track the status of potential new clients
• Assist attorneys and staff with administrative tasks related to opening new files and updating databases
• Deliver an excellent client experience on every call even when a case is not accepted

Qualifications

• 1 year of experience in a sales intake or high-volume customer service/call center role (legal or medical preferred but not required)
• Strong phone skills with the ability to build rapport quickly and ask clear follow-up questions
• Comfort handling a large volume of inbound and outbound calls each day
• Excellent attention to detail note-taking and data entry accuracy
• Ability to stay calm professional and empathetic when speaking with clients in crisis
• Basic proficiency with computers CRM or case management systems and email
• Bilingual Spanish/English is a strong plus

Why Youll Love Working Here

• Youll help real people on some of the hardest days of their lives and give them a voice in the legal process
• Youll join a mission-driven plaintiff-side team that values compassion collaboration and professional growth
• Youll receive competitive pay strong benefits (medical dental vision 401(k)) and opportunities to advance as the firm continues to grow

JPC-487

Job Type: Full-time

Benefits:

• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Requirements: Must have one year of personal injury intake experience. Bilingual Spanish is a strong plus.

• Must have tenure ie. 2 yrs in current role likely more.

Relocation: NO. PACK:NO

Submissions Name / Andy / ;

Quick Recruiter Reference (Internal Summary)

High-volume plaintiff-side firm seeking an on-site Personal Injury Intake Specialist in Glendale CA to handle first-contact intakes for PI leads. Role is heavy on phones qualifying leads and scheduling attorney consults so strong sales/intake or call center experience and empathy are key. Great step-up role for someone wanting to grow into legal support within a mission-driven PI practice

Recruiters Submission: To submit cancel - Personal Injury Intake Specialist - Lawyers for Justice PC - JPC 487 - Source

**New Job Order Alert**

• Client job title: Personal Injury Intake Specialist

• Location: Glendale CA

• On-site hybrid remote: On-site

• Experience: 1

• Good fit job titles/keywords for candidates: Personal Injury Intake Specialist Intake Coordinator Legal Intake Specialist Client Intake Representative Call Center Representative Customer Service Representative Case Intake Specialist Legal Assistant Intake Bilingual Intake Specialist

• # of hires needed: 1

• Open or not to recruiters on TE: NO