Producer, Event Technology

POS-25502

Are you motivated by managing complex and challenging events in the pursuit of bringing an event tech stack to life Are you energized by using cutting-edge tools to enhance the attendee journey and can deliver against multiple scopes of production with a strong attention to detail If so you could be the perfect fit for our team!

HubSpot is looking for an Event Technology Producer focused on supporting the department in creating a frictionless digital and in person attendee experience across our events portfolio. This role will lead the day-to-day implementation and maintenance of event technology across our portfolio from registration to mobile app website and beyond.

We are looking for someone with strong technical problem-solving skills an ability to manage effectively through ambiguity and a passion for learning and championing complex SaaS tools. Youll report to the Lead Event Technology Producer executing their strategic direction while collaborating with cross-functional partners to deliver seamless event experiences and ensure every milestone meets high standards for quality timeliness and impact while staying on budget.

Primary Responsibilities Include:

• Own end-to-end execution of event technology solutions including registration systems mobile apps speaker and sponsor portals and attendee-facing tools ensuring flawless operation across all events and onsite at INBOUND and international GROW series
• Establish and execute comprehensive QA testing frameworks to ensure tech stack stability and manage ticket triage and bug resolution processes
• Manage the full registration journey from initial sign-up through badge fulfillment onsite including access rules scanning mechanisms and serving as technical support lead for attendee issues
• Translate strategic innovation goals into tactical execution steps and identify recurring operational challenges to escalate to leadership
• Deliver end-to-end project management for all event tech initiatives balancing team requests with scope budget risk and timing while tracking milestones and ensuring smooth launches
• Own day-to-day vendor relationships including budget management scope coordination and contract support with Procurement Legal Security and Finance teams
• Partner with the Lead Event Technology Producer to test and implement pilot innovations including AI-powered attendee experiences reporting learnings from execution
• Collaborate with internal technical teams (Martek Systems Ops Fintech) to ensure technical feasibility and scalability of digital properties
• Provide comprehensive customer service support across external Help inboxes and internal Slack channels creating tutorials demos webinars and canned communications for attendees and team members
• Surface operational insights and contribute research recommendations to inform tech stack decisions
• Develop and maintain operational playbooks SOPs troubleshooting guides tutorials and demos for team enablement and attendee support

Skillset Requirements

This is an execution-focused role. Were looking for someone who excels at flawless implementation and tactical excellence with a direct background in event technology.

Required Skills

• Operational project management expertise: Proven ability in owning operational execution for complex projects with multiple stakeholders managing timelines dependencies and risks across numerous workstreams.
• Strong Communicator and Cross-Functional Collaborator: Ability to work effectively with technical teams (engineering IT security) and business stakeholders translating technical concepts for non-technical audiences and vice versa. Strong written and verbal communication skills.
• Attention to detail: Natural inclination toward thorough testing quality assurance catching issues early and creating systematic approaches to ensure stability.
• Event Technology Experience: Hands-on experiences with event tech tools such as registration platforms mobile apps website and CRM or comfortable quickly learning new SaaS tools and becoming a subject matter expert
• Vendor management: Experience managing vendor relationships including scoping work tracking deliverables managing budgets and coordinating with Procurement/Legal/Finance on contracts
• Navigates ambiguity with judgment: Comfortable moving projects forward with incomplete information and the ability to distinguish between when to move forward independently and when to escalate. Asks clarifying questions to reduce uncertainty
• Eagerness to learn and grow with a desire to contribute to innovative event experiences and excitement about leveraging AI to enhance the attendee journey

Preferred Skills

• Experience with project management tools (Airtable Asana or similar)
• Background in event production event marketing or live or digital experiences
• Familiarity with HubSpot for building registration flows landing pages or workflows

Travel

This role requires travel to support onsite event execution for INBOUND and international GROW series events (3-5 times per year). Work hour flexibility is also required to collaborate across multiple time zones with remote team members vendors and global stakeholders.

So if you think this sounds like you wed love to hear from you! Confidence can sometimes hold us back from applying for a job. But well let you in on a secret: theres no such thing as the perfect candidate. HubSpot is a place where everyone can grow. So however you identify & whatever background you bring with you please apply if this is a role that would make you excited to come to work every day.

What is the Global Events Division

When we think about what sets us apart as humans its the power of our minds and the connections we make with each other. We are uniquely able to learn from the past and shape our future. Thats exactly what we intend to do with our events - all aimed at educating and inspiring attendees from around the world about the latest developments in HubSpot products technology business marketing sales customer success academia and culture. The Global Events team oversees our marquee event INBOUND with over 13000 attendees our international GROW series and field events.