Service Manager

Sydney - Canada

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

At Afford we are focused on improving the lives of people with disability by prioritising their choices promoting their rights and exploring possibilities this Service Manager role you will support this vision by connecting with people. You will lead a team of Support Workers and oversee the day-to-day operations of our 3 SIL services in the Campbelltown area. Along with this you will work alongside our clients families external stakeholders while aligning with our vision to enhance the lives of people with disabilities.

What you will do

Foster and develop capable teams to ensure exceptional services are provided to clients families and carers in accordance with the NDIS Code of Conduct and practice standards.
Lead and coach a team providing them with the expertise and support needed to handle complex or unclear issues and ethical challenges while following policies and procedures.
Ensure rosters are efficiently and compliantly produced aligning with individual care plans and budgets.
Proactively manage all incidents accidents hazards complaints and staff grievances in line with policies and procedures.
Ensure client goal setting and reviews are undertaken in line with policy and procedures framework.

What you will bring

Relevant Tertiary qualifications with relevant experience
Recent successful experience providing high quality services to clients with complex care needs
Recent experience in successfully developing and building teams to deliver high quality and client-centric services
Highly effective and empathetic communication skills as you will be communicating with your team client families and a large group of stakeholders on an ongoing basis.
Ability to develop plan and implement Individual Plans
Ability to multitask meet deadlines and to work effectively under pressure

Additionally youll need to hold (or be willing to obtain) a current NDIS Worker Screening Check Working with Children Check a C class drivers license and an up-to-date COVID vaccination certificate or a medical exemption.

What we offer

Be part of a team united by a common purpose vision and values working together towards a clear and meaningful strategic direction.
Benefit from our commitment to your professional growth and career progression with initiatives designed to nurture and grow exceptional talent.
Increase your take-home pay with tax-free NFP salary packaging options including up to $15900 for living expenses and $2650 for entertainment each year.
Enjoy a workplace that recognises your efforts with a strong rewards program flexible working arrangements and wellbeing initiatives like subsidised gym memberships.
Join an organisation that values being good humans and good corporate citizens. We celebrate diversity inclusion and belonging support First Nations reconciliation make ethical choices and view our commitment to our clients as a lifelong journey.

More about Afford

Afford exists to create an inclusive world where human rights are realised - a world where people of all abilities come together to share in lifes adventure. If youre passionate about this purpose youll find your place here where our values guide everything we do: we are kind we are clear we are a team and we explore.

We take pride in putting our clients at the heart of our work creating environments where independence thrives skills are nurtured and barriers are broken down. At Afford we say You can connect today and we can explore tomorrow together. Are you ready to explore tomorrow with us at Afford

For more information regarding this role please contact our recruitment team at

Required Experience:

Manager