Junior Account Manager

Join LaundryLux

Laundrylux is the North American supplier of Electrolux Professional & Wascomat equipment for Laundromats Coin Laundries & On-Premises Laundries. From financing to repairs Laundrylux provides a comprehensive set of services to help with all elements of commercial laundry.

Junior Account Manager

What we are looking for: As a LaundryLux Junior Account Manager you will support customers and assist brands within the Multi-Housing / Retail market segments. Working closely with the Senior Account Manager your primary focus is to deliver excellent service by assisting with customer inquiries and helping to find solutions that align with customer needs and LaundryLux business goals.

Strategic Objectives:

• Ensure that our customers receive the highest level of customer care and sales support.
• Develop long-term strategic relationships with our customers.
• Prioritize deliver and communicate timely high-quality professional and accurate information.
• Support all efforts to advance and grow the division.

LaundryLux Offers:

Career Advancement: We offer a career not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.

Learning and Development: We foster a culture that encourages and promotes professional growth and development with continuous learning

Diversity Initiatives: We are proud to have launched the Womens Initiative focused on building a better workplace for women providing support and recognizing the talented women within our company.

LaundryLux Benefits: We offer a comprehensive benefits package including:

• Health benefits package including medical dental & vision plans
• Life Insurance
• 401(k) with company matching
• Paid Time Off
• Paid Holidays
• Profit Sharing
• Employee Referral Program
• Mentorship Program
• Company Sponsored Training
• Tuition Reimbursement

Back to the role:

What you will do:

• Professionally answer the inbound phone line and communicate in a business manner.
• Provide support for the division including but not limited to attending product shows visiting retailers and facilities.
• Take pride in and ownership of building and maintaining strong business relationships by providing superior customer care to our end-users (Route Big Box & Retailers etc.) and potential customers.
• Proactively reach out to your national territory to promote our services promotions and identify outstanding issues.
• Collaborate with internal departments to manage ship dates and ensure timely fulfillment of sales orders.
• Generate sales and freight quotes for customers.
• Provide alternative product options that work for the customer when items are out of stock.
• Produce multi-housing and retail reports for management as requested.
• Stay up to date with product / technical knowledge to professionally articulate equipment differentiation specs and benefits.
• Identify the root cause of issues and offer viable solutions to enhance our efficiency accuracy and current sales support processes as well as customer relationships to drive sales growth.
• Track and resolve all correspondence with customers utilizing Case Management and Memos.
• Keep customer database updated (i.e. contact information specific comments follow-up etc.).
• Coordinate equipment installation calculate route operator override and perform other related tasks to support direct selling.

What you should have:

• Proficiency in MS Office (Excel Word Outlook PowerPoint is a plus).
• Motivated eager to learn and focused on providing excellent customer service.
• Must be professional dependable and willing to learn new skills to complete tasks efficiently.
• Effective communication skills both verbal and written with attention to detail.
• Ability to multitask and manage shifting priorities in a fast-paced environment.
• Strong customer-first mindset.
• Must be energetic motivated and eager to learn account management and sales processes.
• Bilingual in Spanish is a plus.

Education and Experience:

• Bachelors degree preferred but not required.
• Experience in outside sales or logistics is a plus.
• High School diploma or GED required.
• 1 to 3 years experience in customer service inside sales or retail.
• B2B experience preferred but not required.

Our Values:

People Share Responsibility Integrity Excellence Customer Focused Meaningfulness and Fun

If you are looking for your next challenge then this is your chance to join our team of exceptionally talented creative and innovative professionals. We want you!

We are an equal opportunity employer and we are committed to providing reasonable accommodations to individuals with disabilities in all aspects of the employment process. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Our company participates in E-Verify.