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The Position

As a Key Account Manager for Roche Sequencing you will be responsible for maintaining and growing strategic accounts by fostering exceptional relationships with key stakeholders and aligning customer needs with Roche Sequencings comprehensive portfolio of this role you will leverage your expertise to achieve sales targets drive long-term partnerships and deliver value-added solutions that support customers research and clinical objectives.

Key Responsibilities:

Account Management & Customer Relationships:

• Serve as the primary point of contact for strategic accounts managing and nurturing long-term relationships.

• Meet regularly with customers to assess evolving needs and ensure satisfaction with Roche Sequencings products and support.

• Proactively assess clarify and validate customer needs on an ongoing basis to deliver tailored solutions.

Strategic Planning & Execution:

• Lead joint account planning processes with key customers establishing mutual performance objectives financial targets and critical milestones for both one- and three-year timeframes.

• Develop and execute strategies to achieve assigned sales quotas and revenue targets within designated strategic accounts.

• Coordinate cross-functional resources including support service and management specialists to meet account performance goals and exceed customer expectations.

Customer-Centric Solutions:

• Apply a customer-focused selling approach to drive results build partnerships and ensure long-term satisfaction.

• Stay informed about key market trends and competitive dynamics to identify and capitalize on new opportunities.

• Act as a trusted advisor to customers effectively communicating the value of Roche Sequencings portfolio and assisting them in achieving their research and clinical outcomes.

Communication & Collaboration:

• Clearly communicate progress on initiatives to internal teams and external stakeholders through regular updates and presentations.

• Collaborate closely with internal teams (e.g. Customer Service Technical Support Marketing) to address customer concerns resolve issues and ensure high levels of satisfaction.

• Coordinate with company executives and Customer Service Representatives to address challenges maintain responsive communication and resolve problems efficiently.

Sales Leadership & Business Growth:

• Proactively identify opportunities to expand Roches footprint within strategic accounts.

• Demonstrate in-depth knowledge of Roche Sequencings portfolio to provide comprehensive support across sequencing platforms software and informatics capabilities.

• Represent Roche at customer engagements conferences and key industry events to promote the brand and strengthen relationships.

This is a National field-based role. Candidate can be based anywhere in the U.S. Relocation assistance is not provided for this role. Majority of accounts based in CA AZ and East Coast.

Travel Requirements:

• Estimated travel greater than 50%.

Who You Are:

You bring a passion for managing relationships and driving value for strategic customers. You thrive in roles where you serve as a trusted partner offering deeply personalized solutions that meet complex customer needs while achieving company objectives.

Minimum Qualifications:

• You hold a Bachelors degree or equivalent experience.

• You hold a minimum of 7 years of proven success in complex sales or account management roles.

• Excellent oral and written communication skills with the ability to deliver impactful presentations.

• Strong organizational and strategic planning skills to manage multiple accounts and initiatives simultaneously.

• Proven leadership abilities

• Ability to work in a regulated environment

Preferred Qualifications:

• Capital sales experience particularly in sequencing diagnostics or life sciences.

• Deep knowledge of next-generation sequencing (NGS) technologies platforms methodologies and applications.

• Previous experience working with large reference labs clinical sequencing provider labs and other strategic key opinion leaders.

• Familiarity with working across multiple customer call points (e.g. core lab managers directors clinicians purchasing research and development leads C-suite executives).

• Hands-on experience with CRM tools and strong proficiency with Google Suite of products

• Exceptional negotiation skills paired with a solutions-oriented problem-solving mindset.

Key Attributes for Success:

• Customer-focused with a strong ability to assess and address client needs effectively and efficiently.

• Self-motivated and results-driven with a track record of achieving sales quotas and building long-term partnerships.

• Ability to navigate complex organizational structures coordinate cross-functional teams and drive alignment toward shared objectives.

The expected salary range for this position based on the primary location of CA is $129200 - $240000. Actual pay will be determined based on experience qualifications geographic location and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.

Benefits

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Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an equal opportunity employer. It is our policy and practice to employ promote and otherwise treat any and all employees and applicants on the basis of merit qualifications and competence. The companys policy prohibits unlawful discrimination including but not limited to discrimination on the basis of Protected Veteran status individuals with disabilities status and consistent with all federal state or local laws.

If you have a disability and need an accommodation in relation to the online application process please contact us by completing this form Accommodations for Applicants.