IT Support Engineer
Share
Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Role: IT Support Engineer (Remote) (W2 / C2C / 1099)
Location: Prefer Bay Area Candidates will consider remote
Duration: 12 months
*Full Conversational Proficiency in Spanish & English is required
We are looking for a technically skilled and well-organized IT Support Engineer to support our semiconductor manufacturing operations in North and South America. This position plays a dual role: managing third-party IT service providers and coordinating with global IT teams across infrastructure (network compute storage) enterprise applications databases and factory system addition to strong coordination and communication abilities the ideal candidate will bring hands-on technical knowledge in IT infrastructure including networking Windows/Linux system administration endpoint protection and security best practices. You will help ensure a secure stable and efficient IT environment for 24/7 factory operations.
Key Responsibilities
Oversee and coordinate the work of third-party IT support personnel on-site ensuring service quality and compliance with IT policies and factory safety requirements.
Serve as the primary on-site IT contact for factory users and stakeholders ensuring effective communication and coordination with remote/global IT teams across different domains (network storage applications etc.).
Provide hands-on support and troubleshooting for IT infrastructure components including network connectivity servers client systems and production tools.
Support day-to-day system operations including user provisioning hardware/software deployment patch management and incident resolution.
Work closely with global teams to maintain and support factory systems MES ERP and other critical applications.
Perform basic network troubleshooting (e.g. TCP/IP DNS DHCP routing) and escalate to specialized teams when needed.
Support and maintain Windows and Linux/Unix servers ensuring system stability performance and security hardening.
Participate in routine tasks such as OS patching endpoint protection system monitoring and inventory control. Ensure compliance with cybersecurity standards and participate in security-related initiatives such as vulnerability remediation and endpoint management.
Assist with IT asset management documentation and audit readiness for local factory systems.
Qualifications
Bachelors degree in Information Technology Computer Science Engineering or related fieldor equivalent hands-on experience.
Minimum 3-5 years of IT support or system administration experience preferably in a manufacturing or high-tech environment.
Solid understanding of basic networking concepts including TCP/IP DNS DHCP routing and switching.
Experience with Windows and Unix/Linux system administration including scripting troubleshooting and performance tuning.
Familiarity with endpoint security tools patch management and hardening practices.
Experience working with or overseeing third-party service providers or contractors.
Strong problem-solving skills and a proactive service-oriented mindset.
Excellent verbal and written communication skills in English; Spanish is a plus.
Ability to work independently on-site in a fast-paced production-sensitive environment.
Experience with ITSM/ticketing platforms (e.g. ServiceNow) remote support tools and documentation practices.
Familiarity with factory system environments such as MES ERP or production data systems is a strong advantage
Location: Prefer Bay Area Candidates will consider remote
Duration: 12 months
*Full Conversational Proficiency in Spanish & English is required
We are looking for a technically skilled and well-organized IT Support Engineer to support our semiconductor manufacturing operations in North and South America. This position plays a dual role: managing third-party IT service providers and coordinating with global IT teams across infrastructure (network compute storage) enterprise applications databases and factory system addition to strong coordination and communication abilities the ideal candidate will bring hands-on technical knowledge in IT infrastructure including networking Windows/Linux system administration endpoint protection and security best practices. You will help ensure a secure stable and efficient IT environment for 24/7 factory operations.
Key Responsibilities
Oversee and coordinate the work of third-party IT support personnel on-site ensuring service quality and compliance with IT policies and factory safety requirements.
Serve as the primary on-site IT contact for factory users and stakeholders ensuring effective communication and coordination with remote/global IT teams across different domains (network storage applications etc.).
Provide hands-on support and troubleshooting for IT infrastructure components including network connectivity servers client systems and production tools.
Support day-to-day system operations including user provisioning hardware/software deployment patch management and incident resolution.
Work closely with global teams to maintain and support factory systems MES ERP and other critical applications.
Perform basic network troubleshooting (e.g. TCP/IP DNS DHCP routing) and escalate to specialized teams when needed.
Support and maintain Windows and Linux/Unix servers ensuring system stability performance and security hardening.
Participate in routine tasks such as OS patching endpoint protection system monitoring and inventory control. Ensure compliance with cybersecurity standards and participate in security-related initiatives such as vulnerability remediation and endpoint management.
Assist with IT asset management documentation and audit readiness for local factory systems.
Qualifications
Bachelors degree in Information Technology Computer Science Engineering or related fieldor equivalent hands-on experience.
Minimum 3-5 years of IT support or system administration experience preferably in a manufacturing or high-tech environment.
Solid understanding of basic networking concepts including TCP/IP DNS DHCP routing and switching.
Experience with Windows and Unix/Linux system administration including scripting troubleshooting and performance tuning.
Familiarity with endpoint security tools patch management and hardening practices.
Experience working with or overseeing third-party service providers or contractors.
Strong problem-solving skills and a proactive service-oriented mindset.
Excellent verbal and written communication skills in English; Spanish is a plus.
Ability to work independently on-site in a fast-paced production-sensitive environment.
Experience with ITSM/ticketing platforms (e.g. ServiceNow) remote support tools and documentation practices.
Familiarity with factory system environments such as MES ERP or production data systems is a strong advantage
Required Skills:
MESDHCPNETWORKINGLINUXUNIXITSMSCRIPTINGDOCUMENTATIONWINDOWSLINUX SYSTEM ADMINISTRATION
Key Skills
- Engineering Support
- Law Enforcement
- ABB
- Information Security
- Adobe Dreamweaver
- Data Analysis
