Shift Manager (Part Time)

$17-$25/hr

A Shift Manager at a roller rink plays a vital role in supporting the overall operations of the facility. They work closely with the roller rink General Manager and help oversee various aspects of the business to ensure a safe enjoyable and efficient experience for customers.

**Title:** Shift Manager - Roller Rink

**Job Summary:**

The Shift Manager at the roller rink assists in managing and supervising daily operations to create a positive experience for customers and ensure the facilitys smooth functioning. They work closely with the Roller Rink Manager.

**Responsibilities:**

• **Staff Supervision:**

- Assist in training roller rink staff members.

- Schedule and assign duties to staff including floor monitors skate rental attendants and snack bar employees.

- Provide guidance support and feedback to staff ensuring they meet performance expectations.

- Monitor staff performance and address any issues or concerns promptly.

• **Customer Service:**

- Greet and assist customers addressing inquiries and resolving issues or complaints.

- Ensure party and events are running smoothly and support where needed.

- Ensure a high level of customer satisfaction by maintaining a friendly and welcoming atmosphere.

- Handle customer feedback and suggestions and report them to the manager for consideration.

• **Operations Management:**

- Assist in overseeing the day-to-day operations of the roller rink including admissions skate rentals and snack bar services.

- Ensure events and party activity are running smoothly and are running on time.

- Monitor and maintain inventory levels for skates safety equipment and concession supplies.

- Collaborate with the manager to implement operational improvements and cost-effective practices.

• **Safety and Compliance:**

- Enforce safety rules and regulations to maintain a secure environment for all patrons.

- Assist in conducting safety inspections and ensuring all safety equipment is in good working condition.

- Help develop and implement emergency procedures and train staff accordingly.

• **Marketing and Promotion:**

- Assist with marketing efforts including promoting special events parties and group bookings.

- Gather customer feedback and insights to refine marketing strategies.

• **Maintenance and Repairs:**

- Oversee routine maintenance tasks and ensure the facility is clean safe and well-maintained.

- Coordinate equipment repairs or maintenance with appropriate vendors or technicians.

- Assist in setting up and dismantling equipment for special events or parties.

1. **Managerial Support:**

- Support the Roller Rink Manager in decision-making policy implementation and long-term planning.

**Qualifications:**

- At least 1 year of Management Experience

- Previous experience in a roller rink restaurant or similar facility is a plus.

- Bilingual is a plus

- Strong leadership and management skills.

- Excellent customer service and communication abilities.

- Knowledge of roller skating safety procedures and roller rink operations.

- Flexibility to work evenings weekends and holidays as roller rinks typically have peak hours during these times.

Required Experience:

Manager