Assistant Manager, Experience (Oak Ridge)

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Canada Goose isnt like anything else. Weve built something great something special - an iconic brand with an inspirational and authentic story. At the heart of it is our promise to empower true exploration of all kinds. At Canada Goose youre part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition observe every detail and are building a community that believes in living bravely and coming together to support game-changing people.

Here opportunities are everywhere - to try something new to learn to do meaningful and impactful work and theyre yours for the taking.

Position Overview:

Canada Goose is coming to Oak Ridge Mall in Vancouver and were looking to build our team!

As a key member of the store leadership team the Assistant Manager Experience is responsible for creating highly engaging guest journeys helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth demonstrating expertise in every recommendation and conveying warmth in each interaction bringing the guest journey to life. You are a passionate and effective leader able to coach your team to achieve results. You will lead and create a culture of talent development and education ensuring all team members are equipped with the necessary tools and resources to drive results. You are relentless in fostering genuine connections with both your team and customers building brand loyalty and ensuring a profitable business. You will help to identify and implement key business strategies and are able to step into the Store Manager role when needed. Ultimately you are responsible for supporting the quantitative and qualitative Key Performance Indicators (KPIs) of the store. You are a steward of Canada Gooses values and culture.

What Youll Do:

• Deliver and model a superior customer service journey reflective of Canadian Warmth that translates into a consistently exceptional guest experience; track measure report on relative KPIs.
• Create and foster lasting client relationships through consistent engagement and use of Canada Goose tools.
• Lead culture of clienteling ensuring Brand Ambassadors are fostering consistent elevated engagement with top guests.
• Represent Canada Goose in the market developing the client base through community involvement partnerships with local high-profile businesses as well as social and seasonal events.
• Resolve guest issues through a customer-centric lens by investigating opportunities developing solutions and coaching the team on resolution.
• Create a culture of talent development and ongoing education for the entire store team.
• Foster an inclusive and diverse working environment.
• Lead execute and follow up on all educational initiatives and strategies.
• Actively coach and develop direct reports to improve performance and foster growth.
• Continuously coach selling behaviours that drive team member performance and enhance the guest journey.
• Inspire and maintain an outstanding employee experience that drives Employee Engagement.
• Maintain an open-door environment that encourages feedback and discourse.
• Consistently recruit to build an external network of talent.
• Teach coach and ensure consistent use of strategic tools communications platform queue management learning management virtual appointment platform etc.
• Partner with key cross-functional teams to ensure the physical store space is maintained at the highest level.
• Achieve or exceed sales targets including both the top-and bottom-line results.
• Continuously analyze key performance indicators and leverage insights to create and execute action plans that drive performance.
• Partner with the Store Manager to ensure store has adequate resources to achieve and exceed performance goals. (e.g. inventory labour).

Lets Talk About You:

• 3- 5 years of leadership experience in a related industry.
• Previous experience working with luxury lifestyle brands in Flagship or high-volume traffic locations
• Experience in guest relationship management tools
• Payroll scheduling and expense management
• Solid understanding of retail math and using analytics in a business environment.
• Guest experience enthusiastic- driving performance through internal KPIs.
• Analytical driver with keen attention to detail.
• Ability to stand for long periods of time and flexible to work retail hours (standard peak and holiday).
• Strong time management and organizational skills ability to multi-task in a fast-paced environment.
• Solid knowledge and understanding of retail metrics.
• Consistently exhibits Canada Gooses Values taking pride in being innovative authentic passionate relentless and entrepreneurial.
• Advanced skills in Microsoft Office; specifically Word and Excel.
• Proficiency in another language is an asset.

Whats in it For You

• A company built on Canadian roots and heritage

• Your work is recognized with a comprehensive and competitive Total Rewards Program

• Opportunities for career growth through numerous internal and external programs

• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards

• Be a part ofCG Gives. Donation matching and paid volunteer time to help the organizations you care about

• Access to tools and resources to support physical and mental health embracing change and connecting with colleagues

• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world identify challenges and to discover design produce and deliver great products and service. Our different perspectives are what enable us to create dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interviewaccommodation for your interview please e-mail us at.