Engineering Manager, DevOps

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Cyara is the global leader in AI-powered customer experience assurance committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice digital messaging and conversational AI channels Cyara empowers hundreds of the worlds leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt learn and make autonomous decisions in real time Cyara provides the assurance layer that turns pilots into production-ready deploymentstesting AI agents with AI agents to catch what scripts cant. From full journey visibility to AI governance trust validation and compliance Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure friction-free and high-quality CX at scale. Interested to find out more about us Check out:

Cyaras Diversity Equity Inclusive and Belonging Statement:

At Cyara we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity equity inclusion and belonging (DEIB). We strive to cultivate an environment where every individual feels valued respected and empowered to bring their whole selves to work contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies practices and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities regardless of legally protected statuses such as sex race color ethnicity national origin age religion disability sexual orientation gender identity veteran status or medical condition. By celebrating our differences and championing inclusivity we enrich our organization make more thoughtful decisions and drive collective success.

Cyaras Values Statement:At Cyara our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first collaborating globally and always striving to improve. We take smart risks and Innovate Boldly setting new standards and learning from every experience. Integrity First is our cornerstonewe value humility authenticity and respect for diversity building trust in all we do. We Embrace Curiosity by empowering you to experiment learn and grow in a dynamic environment. At Cyara our values drive us forward shaping a culture where innovation and excellence thrive.

As a Engineering Manager Devops you will play a crucial role in leading and mentoring a team of cloud engineers while also providing technical guidance to ensure the successful delivery of high-quality cloud infrastructure and Cloud Engineering solutions. Reporting to the Senior Director of CloudOps your role requires a blend of strong technical expertise in AWS and Cloud Engineering practices excellent leadership skills and a strategic mindset to drive the team towards achieving the companys objectives.

You will be responsible for:

Strong Technical Focus and Leadership: Dive into challenging technical issues related to AWS infrastructure guide the team to tackle ambitious problems and ensure our efforts deliver high-value impact.

Service Ownership and Cloud Engineering Best Practices: Take charge of maintaining and operating our teams AWS services implementing Cloud Engineering best practices to foster the production of high-quality well-architected and sustainable infrastructure as code.

Team Development:

Provide coaching and mentorship to cloud engineers and offer guidance to senior contributors maximizing their potential.

Conduct regular performance reviews to assess and support engineers growth and development.

Manage career development plans ensuring alignment with individual and company goals.

Commercial Insight and Stakeholder Communication: Utilize your interpersonal skills and commercial acumen to ensure team members understand the impact of their work on infrastructure and product delivery. Also provide estimates for delivery to stakeholders.

Vision Alignment and Strategic Clarity: Clarify the teams vision mission and strategy for AWS and Cloud Engineering practices ensuring alignment with company objectives to avoid wasted efforts.

Collaboration with Product Owner and Development Teams: Collaborate closely with the Product Owner and development teams to comprehend and contribute to the product roadmap ensuring seamless integration of Cloud Engineering practices.

Agile Methodologies and Continuous Delivery: Employ Agile methodologies with the assistance of the Scrum Master to continuously deliver value to customers through efficient Cloud Engineering processes.

Cultivate a Culture of Continuous Improvement: Foster a culture of continuous improvement through retrospection encouraging the team to reflect on past experiences and strive for ongoing enhancement of Cloud Engineering practices.

Project Management:

Develop detailed project plans outlining key milestones deliverables timelines and resource allocation for Cloud Engineering initiatives.

Ensure transparency by providing detailed reports on initiative status including metrics timelines and any deviations from the plan.

Strategic Input: Provide feedback and input to Senior Managers to align Cloud Engineering initiatives with overall company strategy and vision.

TechnicalRequirements:

AWS Expertise: Minimum of 8 years of hands-on experience with AWS services including:

Containers (Docker AWS ECS)

AWS Fargate

Serverless computing (AWS Lambda API Gateway)

Cloud cost management and optimization

Kubernetes (preferably Amazon EKS)

Networking: Strong understanding of AWS networking concepts (VPC subnets security groups etc.)

Linux-Based Systems: Extensive experience (minimum 8 years) with Linux-based operating systems including:

Proficiency in shell scripting (Bash Zsh)

System administration and performance tuning

Security hardening and patch management

Troubleshooting and debugging in Linux environments

Infrastructure as Code: Proficiency in tools like Terraform AWS CloudFormation or AWS CDK.

CI/CD Expertise: Strong understanding and implementation experience with CI/CD pipelines using tools like Jenkins GitLab CI BuildKite or AWS CodePipeline.

Scripting and Automation: Proficiency in scripting languages such as Python Bash or PowerShell for automation tasks.

Monitoring and Logging: Experience with AWS CloudWatch Prometheus Grafana ELK stack or similar tools.

Security and Compliance:

In-depth knowledge of AWS security best practices and IAM

Experience with compliance frameworks (e.g. SOC 2 HIPAA PCI DSS)

Implementing and maintaining security policies and procedures

Database Management: Familiarity with managing databases in AWS (RDS DynamoDB etc.)

Education & Experience

Minimum 10 years industry experience.

BS in CS/ Masters in CS or equivalent.

AWS certification(s) (e.g. AWS Certified Solutions Architect AWS Certified DevOps Engineer) preferred.

Leadership and Soft Skills:

Excellent Interpersonal Skills: A people person who can mentor understand and inspire individuals and teams fostering collaboration and teamwork.

Strategic Thinking: Ability to operate strategically from conception through continuous operation of 24x7 cloud services. Capable of distilling complex and ambiguous situations into actionable plans for the team.

Agile Advocate: Advocate and practitioner of agile processes emphasizing continuous integration continuous deployment and automation to drive efficiency and productivity.

Delivery Focus: Delivery-focused individual who values curiosity collaboration and the development of others to ensure success within the team and organization.

Why you should join us:

At Cyara youll have the opportunity to work with a group of people who share common goals are driven by a similar passion and valuethe expertise of their peers. Cyaraiscommitted to beingan equal opportunity employerfocused on building and maintaining a diverse inclusive and authentic workplace; and awork environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve this opportunity comes the chance to enjoy a flexible work environment competitive compensation and a work culture thats results-oriented fast-paced and focused on continuous improvement whilst maintaining a family first team oriented and ever positive atmosphere.

Cyara cares for its own - youll feel that on your first day - and youll get the chance to work for a global growing company and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that weve built our business onfour essential valuesthat we live and breathe every day:

Deliver Excellence

Innovate Boldly

Integrity First

Embrace Curiosity

Interested Know someone who might be Apply online now.

Agencies:Thanks but weve got this one! Please no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyaraspolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement inplaceand they must have been assigned the specific requisition to which they submit resumes by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and in the event a candidate is submitted outside of this policy is hired no fee or payment of any kind will be paid.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager