Customer Service Specialist

We are now looking for a

Customer Service Specialist

To join our Sales and Customer Service team in Energy this role you will manage customer orders provide support throughout the delivery process and respond to customer inquiries. You will work closely with the Supply Chain and Finance teams and report to the Customer Service Supervisor.

Your responsibilities

• Order management and delivery creation in the SAP system.
• Collaboration with other departments within the company to ensure timely deliveries.
• Purchase goods from other Prysmian factories in case of direct deliveries to customers.
• Claim management and creation of credit notes.
• Customer master data management in SAP.
• Ensure the best possible customer service and on-time deliveries.

We are looking for a candidate who has

• Good oral and written skills in English.
• Previous work experience in customer service is an advantage.
• Knowledge of SAP (or other ERP systems) is an advantage.
• A friendly and proactive attitude towards other stakeholders.
• Commitment to achieving a high level of customer satisfaction.
• Willingness to learn and adapt to new practices.
• Accuracy in order handling and communication.
• Ability to work under pressure during busy times.

Our selection process:

• 1) Application 2) HR interview 3) Hiring Manager interviews and 4) Online assessment (30min)

  Click here to get all the tips to be fully prepared: Interview Tips Prysmian

  If youre excited about the role and eager to contribute to a collaborative environment with challenging projects which drive impact for a sustainable future we encourage you to apply!

  Deep dive into Prysmian and check the below insightful links:

  Prysmian Cables Energy & Telecom Solutions Prysmian

  People & Careers of the Group Prysmian

  What we offer Prysmian

  Discover more positions globally: Careers @ Prysmia

Prysmian as an Equal Opportunity Employer aims to attract and recruit individuals with diverse backgrounds skills and abilities. We strongly believe that diversity brings significant value at all levels of the organization increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity Equity and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture Prysmian is committed to the development of an organization that prioritizes talent where people feel respected included and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race ethnicity religion nationality origin citizenship status socio-economic status age sex gender identity or expression sexual orientation marital status disability military service or veteran status pregnancy parental leave medical conditions or any other characteristic protected by applicable federal state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmians commitments.

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