Principal Technical Account Manager Customer Success Services

As a Technical Account Manager (TAM) inside Oracle Customer Success Services you will help customers maximize their Oracle investment by managing service delivery across IaaS PaaS and SaaS solutions. Youll build strong relationships with key stakeholders drive customer success and ensure business value realization. Responsibilities include leading service execution resolving issues optimizing performance and identifying growth opportunities.

The ideal candidate has 5-10 years of experience in Account Management IT Operations or Project Management with expertise in cloud technologies and methodologies like ITIL Agile and PMP. Strong communication relationship management and strategic thinking skills are essential. Fluent English is required; additional languages are a plus.

Join us for a fast-paced customer-centric role where you can shape cloud transformation journeys and drive business impact.

Career Level - IC4

Key Responsibilities Customer Relationship Management

• Act as the primary point of contact for customers ensuring satisfaction and business value realization.
• Build and maintain strong relationships with key stakeholders including middle and executive-level decision-makers.
• Advocate for customers ensuring their needs are met while aligning with company objectives.

Service Delivery & Account Strategy

• Lead the execution of Customer Success Services (CSS) across Oracles IaaS PaaS and SaaS solutions.
• Develop and implement service delivery plans tailored to customer needs and business objectives.
• Oversee project delivery issue resolution and change management.
• Monitor and optimize service performance ensuring revenue growth and margin improvements.

Technical & Business Expertise

• Understand customer business environments industry trends and technical needs to offer proactive solutions.
• Provide guidance on IT operations cloud technologies and enterprise software deployments.
• Leverage best practices in ITIL Agile PMP and PRINCE2 frameworks to ensure efficient service delivery.

Growth & Business Development

• Identify and develop opportunities for additional Oracle services working closely with the sales team.
• Support customers in maximizing ROI through value-driven proposals and strategic recommendations

Required Skills & Experience

• 5-10 years of experience in Professional Services Account Management Project Management or IT Management.
• Strong knowledge of IaaS PaaS and SaaS solutions and experience in IT operations.
• Proficiency in Cloud Technologies and Services (Oracle Cloud AWS Azure or Google Cloud).
• Strong relationship management and communication skills to engage with diverse stakeholders.
• Experience in issue resolution project execution and change control management.
• Ability to analyze and report on revenue forecasts contract margins and service outcomes.
• Fluent in English; an additional language (French German Spanish or Italian) is a plus.
• Knowledge of ITIL Agile PMP PRINCE2 or other relevant methodologies is preferred.

Career Level - IC4