Director of Information Technology

The IT Director oversees the agencys IT and Health Informatic Departments to provide strategic efficient and effective technical support service to the agency.

What we are looking for:

Interested in learning more about this role

• Establish efficiency and efficacy standards to drive the improvement of IT infrastructure.
• Manage and oversee the IT budget for the agency including the submission of required budgets (e.g. quarterly/annually) to the finance department.
• Serve as the Security Officer for CNS Healthcare and participate in continuing education towards maintaining knowledge of community mental health state and federal regulations regarding privacy and confidentiality of health information.
• Determine and monitor key performance standards for IT system and department.
• Analyze IT infrastructure and systems performance to assess operating costs productivity levels upgrade requirements and other metrics and needs.
• Lead the development of strong cybersecurity systems processes and procedures to mitigate risk and liability to the agency.
• Oversee security of systems networks and enterprise information from internal and external risks intrusions and unauthorized access.
• Lead and develop vulnerability testing systems including the facilitation of IT security audits investigations security risk assessments penetration testing etc.
• Work in conjunction with department stakeholders to develop and execute ongoing training for staff in the areas of cyber security and technology platforms.
• Analyze the business requirements of all departments to determine their technology needs.
• Inspect the use of technological equipment and software to ensure functionality and efficiency.
• Identify the need for upgrades configurations or new systems.
• Devise and establish IT policies and systems to support the implementation of strategies set by senior leadership.
• Develop and maintain relationships with external IT vendors and service providers to establish cost-efficient contracts.
• Develop and implement business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss including but not limited to disaster recovery backups and restoration and proper periodic testing.
• Develop and maintain the agency disaster recovery plan to maintain the high availability (24/7) of technology operations datacenter business systems (on-premises/cloud) telecommunication systems and network connectivity.
• Ensure up-to-date technologies deployed through software updates firmware hardware upgrades and its replacement.
• Purchase efficient and cost-effective technological hardware software licensing networking and telecommunications equipment.
• Ensure the maintenance of inventory of hardware and software technologies including date of purchase renewals depreciation and documentation of proper recycling.
• Oversee the maintenance electronic health record systems including but not limited to authorized access development support and HIPAA compliance.
• Prepare implement and manage new and existing departmental processes polices and procedures to ensure an efficient full-cycle IT system.
• Attend and participate in leadership meetings physician meetings upon request and continuing education.
• Maintain knowledge and compliance with established policies and procedures HIPAA standards and other regulatory programs.
• Ensure that the CNS Healthcare standards of customer service are applied to interactions with individuals served guests and staff.

Supervisory Responsibilities

• Educate and enforce IT health informatics and CNS Healthcare policies and procedures
• Oversee the selection workflow training and development of department staff
• Monitor employee productivity and provide constructive feedback and coaching when appropriate
• Encourage individual employee development so they develop the knowledge and skills needed to perform their jobs and encourage individual employee development so that future needs of the group are adequately met and the development of a cross-functional team
• Perform ongoing performance management and complete employee evaluations as required including examples of behavior ways for employees to improve performance and the development of goals for the coming year
• Monitor work schedules of staff and adhere to human resource policies and procedures including attendance paid time off disciplinary actions and mileage. Approve staff mileage requests timesheets and PTO requests in a timely manner.
• Cultivate maintain and enhance intradepartmental relationships.

Required Qualifications

• Masters degree in information systems computer sciences or similar
• 8 years of experience in a technology leadership role with at least 10 team members
• Strong working knowledge of Microsoft Office Suite and Electronic Health Record (EHR) systems
• Ability to quickly learn an array of computer hardware and software systems
• Passion for providing unparalleled customer service experience in a dynamic and diverse work environment
• Ability to explain technical issues to technical and nontechnical internal and external stakeholders
• Ability to be forward thinking and take initiative to accomplish goals and objectives
• Ability to use discretion and judgement when handling matters of a sensitive or confidential nature
• Strong analytical and problem-solving skills.

Preferred Education Skills and Experience

• Certification in business process experience and/or technology field relating to essential job functions

About CNS Healthcare:

CNS Healthcare (CNS) is a non-profit Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeastern Michigan. CNS employs approximately 400 employees paraprofessionals and support staff delivering services to more than 7000 people annually.

• CNS provides comprehensive integrated health services in partnership with several community organizations and uses a patient-centered approach to identify support and promote the overall health of children adolescents adults and older adults.
• Visit our website to learn more about our mission vision and values!

Required Experience:

Director