Outreach & Enrollment Coordinator

At WelbeHealth we are transforming the reality of senior care by providing an all-inclusive healthcare option to our most vulnerable senior population by serving as both a care provider and care plan to the participants we serve.

Reporting to the Marketing Outreach Enrollment and Eligibility (MOEE) Director the Outreach and Enrollment (O&E) Coordinator is accountable for initiating coordinating and scheduling the PACE eligibility and enrollment process. The O&E Coordinator provides customer service driven by our mission vision and values.

Essential Job Duties:

• Answer calls from prospective participants and conduct follow-up calls to referrals while providing great customer service explaining the WelbeHealth enrollment process and converting all inbound inquiries to home visits
• Assign possible enrollments to the Benefits Coordinator when there are financial concerns/questions share of costs (SOC) or Medi-Cal applications to be completed for financial verification
• Demonstrate in-depth knowledge of all relevant components of MOEE Playbook
• Schedule of initial home visits LOC visits MSW/PCP assessments Enrollment Conferences and transportation for all visits
• Aid MOEE Director and team in MOEE meeting facilitation using available A/V to document tasks follow-ups notations and assignments of MOEE team in Salesforce
• Assist with PR marketing outreach and enrollment projects as needed

Job Requirements:

• Associates degree in a relevant field bachelors degree preferred
• Two (2) years of relevant experience preferred
• Strong customer service orientation
• Ability to work independently with minimal supervision
• Reliable means of transportation
• Experience in Salesforce MS Office Suite and/or Athena preferred
• Bilingual preferred

Benefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.

• Medical insurance coverage (Medical Dental Vision)
• Work/life balance - we mean it! 17 days of personal time off (PTO) 12 holidays observed annually and sick time
• 401 K savings match
• And additional benefits

COVID-19 Vaccination Policy

At WelbeHealth our mission is to unlock the full potential of our vulnerable this spirit please note that we have a vaccination policy for all our employees and proof of vaccination or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity Equity and Inclusion

At WelbeHealth we embrace and cherish the diversity of our team members and were committed to building a culture of inclusion and belonging. Were proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race color religion sex gender gender identity gender expression sexual orientation marital or veteran status age national origin ancestry citizenship physical or mental disability medical condition genetic information or characteristics (or those of a family member) pregnancy or other status protected by applicable law.

Beware of Scams

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @ email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to