Employee Experience Operations IT Specialist German Speaking

At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

The Position

The Employee Experience Operations is focused on delivering professional IT support for our Roche affiliates in the EMEA region and globally as well in cooperation with our service centers in Costa Rica and Malaysia. Our teams consist of English German Spanish Italian Polish Russian and French speaking Service Desk Specialists from beginners to highly skilled professionals.

The Opportunity

• Provide first level support for software and hardware incidents and service requests for MAC Windows and Google environments via multiple channels (e.g. by telephone email chat self service portal ticketing application).

• Give your best to represent the End Users needs and issues escalate situations as required.

• Keep users informed on the status of their request and guide for their best satisfaction and productivity.

Who you are

We are looking for someone who is self motivated really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded dedicated to make a difference and open to constant development. Furthermore you have:

• University education in IT or related discipline is preferred

• 1.5 - 2 years of experience in call center help desk or IT desk-side support

• Experience with Apple and Microsoft operating systems Google suite Microsoft Office products SAP Sharepoint corporate networks and video conferencing systems

• Strong troubleshooting task prioritization and problem-solving skills

• Fluency in German and English

In exchange we provide you with

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities free language courses & training the possibility of international assignments internal position changes and the chance to shape your own career.

• Excellent benefits: Competitive salary and cafeteria package annual bonus Private Medical Services Employee Assistance Program All You Can Move Sportpass coaching / mentoring opportunity buddy program team buildings holiday party.

• Flexibility: We also support flexibility to help you find your balance. Home office is commonly available (typically 2 office days/week on average). We create the opportunity for freedom in working where your corporate and private life coexist in harmony.

• A global inclusive community where we learn from each other. At Roche we cooperate debate make decisions celebrate successes and have fun as a team. Our leadership is very focused on people creating a strong inclusive culture so you always have the chance to share your opinion.

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.