General Manager Sheraton Dammam Hotel & Convention Centre

Be part of an iconic landmark in the Eastern Province. Sheraton Dammam Hotel & Convention Centre proudly stands as Dammams first 5-star hotel offering a legacy of luxury exceptional hospitality and a vibrant connection to the city. Nestled in the heart of downtown and just minutes from Al Khobar Dhahran and Dammam Airport the hotel offers unmatched convenience for both business and leisure travelers.

With 283 beautifully appointed guest rooms featuring Sheratons signature Sweet Sleeper Beds modern amenities and inspiring views of the Arabian Gulf the property delivers an elevated guest experience at every turn. Guests enjoy a selection of standout dining venues including Fayrouz all-day dining Da Vinci Italian Restaurant Vienna Café and Awtar Social Lounge as well as premium wellness facilities such as an outdoor pool fitness center Shine Spa and massage treatments.

Home to the largest convention center in the Eastern Province the hotel is the preferred destination for grand weddings high-profile conferences and large-scale exhibitions. With 3 spectacular ballrooms spanning 3000 sqm and 14 versatile meeting and breakout rooms the Sheraton Dammam Hotel & Convention Centre offers a dynamic environment where a General Manager can truly make an impact shape the future of a flagship property and lead a passionate team toward continued excellence.

CANDIDATE PROFILE

• Proven experience as a General Manager within premium or luxury hotel environments with a strong record of operational and commercial success.
• Regional experience in the Middle East is highly advantageous; Arabic language proficiency is preferred to support effective communication with guests owners and local stakeholders.
• Demonstrated ability to manage large-scale operations including extensive F&B events and convention facilities with strong leadership talent development and owner relationship skills.

JOB SPECIFIC TASKS

Business Strategy Development

Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction profitability and market share; ensures property business plans are aligned with the hotels business strategies; translates Marriott global strategic plan into one that can be executed on property.

Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction profitability and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.

Sales and Marketing

Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads develops tailored sales approach and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.

Talent Management and Organizational Capability

Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths development needs and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes systems and teamwork are in place to maximize individual and overall property performance.

Business Information Analysis

Reviews business related data such as market share financial performance inventory employee engagement and customer satisfaction; analyzes business information to proactively address changing market conditions ensure property operates within budgetary guidelines and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.

Employee and Labor Relations

Verifies that all employees are treated fairly and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (open door policy); verifies that pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.

Revenue Management

Works with Revenue Management team to develop effective pricing strategies balancing seasonality economy customer segments property objectives and customer satisfaction; established revenue strategy that supports the hotels positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy RevPAR and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.

Owner Relations

Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance incorporating guest financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.

Customer and Public Relations Management

Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image involving oneself in the local community and by developing strategic alliances with local officials businesses and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products services and events attain the appropriate publicity (PR buzz).

Company/Brand Policy Procedures and Standards Compliance

Verifies property compliance with legal safety operations labor and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building public areas kitchen and grounds are well-maintained safe and meet or exceed guest expectations; validates that employees are appropriately trained and performing to standard.