Community Associate Managed Office

About us

WeWork India is one of Indias leading flexible workspace operators Great Place To Work certified (Nov 2024 Nov 2025) aimed at creating flexible workspace solutions for companies of all sizes.

Since its inception in India in 2016 WeWork India has expanded across 68 operational centres in Chennai New Delhi Gurugram Noida Mumbai Bengaluru Pune and Hyderabad. WeWork India meets distinct workspace needs for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions.

At WeWork India were driven by collaboration creativity and a shared vision to redefine the future of work. If youre looking to be part of a dynamic fast-growing organisation that values talent and fosters growth join us and build your future with WeWork India.

For more information please visit ourwebsite

About the Role

As a Community Associate for our Managed Offices you will be the first point of contact for our clients and play a vital role in delivering an exceptional day-to-day experience. You will support seamless operations drive member satisfaction and uphold WeWorks standards for hospitality engagement and workspace excellence. This role reports to the Community Manager and works closely with internal stakeholders like Operations Sales Client Solutions and Events to ensure smooth functioning of the space and elevated member experience.

Roles & Responsibilities

• Support onboarding of new clients assist with space orientation and help coordinate move-in logistics while resolving postmove-in issues with the projects and operations teams.

• Ensure the workspace is clean well-maintained and fully operational through daily walkthroughs checklists and timely follow-ups on facility-related concerns.

• Coordinate billing for client-specific services such as parking HVAC and other add-ons.

• Build strong relationships with client SPOCs and employees while serving as the primary point of contact for queries and concerns.

• Plan and execute monthly or quarterly engagement activities and community events tailored to client needs.

• Identify and support upsell opportunities across events F&B and WeWork Business Services sharing insights that add value for clients.

• Communicate building updates announcements and event promotions across digital and print channels.

• Collaborate with Sales Operations Community and Finance teams to ensure smooth day-to-day operations.

• Maintain reports on facilities ticket closures events and feedback while conducting proactive audits to address issues early.

Experience & Qualifications

• Bachelors degree in hospitality business administration marketing or a related field.

• 24 years of experience in hospitality co-working operations or other customer-facing roles.

• Excellent interpersonal verbal and written communication skills.

• Strong organizational skills with attention to detail and the ability to multitask effectively.

• Proficiency in digital tools for ticketing reporting and communication.

• A proactive approachable and dependable team player with a passion for enhancing workplace experiences and building community.

Equal Opportunity Employer

WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race religion national or ethnic origin sex sexual orientation gender identity or expression age disability veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote are based on merit competence performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India our commitment to you is that youll be surrounded by career opportunities in a culture that fosters collaboration flexibility and inclusion.