Help Desk Support Analyst

Lafayette, IN - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Technical Support & Systems Administration

Provide first- and second-level support for desktops laptops mobile devices and business applications.
Diagnose and resolve hardware software operating system and connectivity issues.
Log track and document all support requests through email walk-up phone and ticketing system while meeting SLA expectations.
Create modify and deactivate user accounts mailboxes and security groups in Active Directory and related systems.
Install configure and maintain computer hardware Windows OS and approved software applications.
Deploy OS patches software updates and endpoint security tools.
Maintain and track IT asset inventory including hardware lifecycle management.
Escalate unresolved or complex issues to senior IT staff or third-party vendors.
Develop and maintain knowledge of company applications workflows and IT processes.
Contribute to documentation knowledge base articles and support procedures.
Participate in scheduled on-call rotations for after-hours critical support.

Cybersecurity Responsibilities

Monitor and respond to security alerts endpoint protection notifications and potential threats in collaboration with the IT security team.
Assist in enforcing cybersecurity policies procedures and best practices across the organization.
Support user onboarding and offboarding with strict focus on access control least privilege and secure account setup.
Conduct basic security assessments during troubleshooting including identifying phishing attempts suspicious activity or compromised accounts.
Ensure systems have up-to-date antivirus patches and security configurations.
Assist with MFA/2FA administration password resets and identity verification protocols.
Participate in security awareness initiatives by educating users on safe computing practices.
Support vulnerability remediation activities as directed such as updating software or strengthening system configurations.
Report security incidents promptly and assist in initial triage and containment steps.

Required Qualifications & Experience

Associate degree in Computer Science Information Systems Cybersecurity or related field; or equivalent professional experience (2 years in IT support).
Strong customer service orientation with proven troubleshooting and problem-solving skills.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Proficiency in Windows desktop/server environments Microsoft 365 Active Directory DNS DHCP Group Policy endpoint protection tools and help desk ticketing systems.

Preferred Qualifications

Knowledge of cybersecurity principles (access control threat recognition patch management incident response).
Experience with VMware and VDI environments.
Familiarity with Cisco Unified Communications Manager.
SharePoint Android and iOS support experience.
Networking fundamentals (TCP/IP VPN Wi-Fi).
Exposure to security frameworks such as NIST CIS Controls or ISO 27001.

Soft Skills

Strong written and verbal communication skills.
Ability to explain technical and security concepts clearly and in user-friendly language.
Customer-focused positive and professional.
Strong analytical and problem-solving abilities.
High attention to detail especially regarding security practices.

Work Environment & Physical Requirements

Prolonged periods of working at a computer workstation.
Ability to lift and move IT equipment (up to 50 lbs.).
Occasional after-hours and weekend work during on-call rotations.
Frequent interaction with users across departments.

Required Experience:

Key ResponsibilitiesTechnical Support & Systems AdministrationProvide first- and second-level support for desktops laptops mobile devices and business applications.Diagnose and resolve hardware software operating system and connectivity issues.Log track and document all support requests through emai...

Key Responsibilities

Technical Support & Systems Administration

Provide first- and second-level support for desktops laptops mobile devices and business applications.
Diagnose and resolve hardware software operating system and connectivity issues.
Log track and document all support requests through email walk-up phone and ticketing system while meeting SLA expectations.
Create modify and deactivate user accounts mailboxes and security groups in Active Directory and related systems.
Install configure and maintain computer hardware Windows OS and approved software applications.
Deploy OS patches software updates and endpoint security tools.
Maintain and track IT asset inventory including hardware lifecycle management.
Escalate unresolved or complex issues to senior IT staff or third-party vendors.
Develop and maintain knowledge of company applications workflows and IT processes.
Contribute to documentation knowledge base articles and support procedures.
Participate in scheduled on-call rotations for after-hours critical support.

Cybersecurity Responsibilities

Monitor and respond to security alerts endpoint protection notifications and potential threats in collaboration with the IT security team.
Assist in enforcing cybersecurity policies procedures and best practices across the organization.
Support user onboarding and offboarding with strict focus on access control least privilege and secure account setup.
Conduct basic security assessments during troubleshooting including identifying phishing attempts suspicious activity or compromised accounts.
Ensure systems have up-to-date antivirus patches and security configurations.
Assist with MFA/2FA administration password resets and identity verification protocols.
Participate in security awareness initiatives by educating users on safe computing practices.
Support vulnerability remediation activities as directed such as updating software or strengthening system configurations.
Report security incidents promptly and assist in initial triage and containment steps.

Required Qualifications & Experience

Associate degree in Computer Science Information Systems Cybersecurity or related field; or equivalent professional experience (2 years in IT support).
Strong customer service orientation with proven troubleshooting and problem-solving skills.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Proficiency in Windows desktop/server environments Microsoft 365 Active Directory DNS DHCP Group Policy endpoint protection tools and help desk ticketing systems.

Preferred Qualifications

Knowledge of cybersecurity principles (access control threat recognition patch management incident response).
Experience with VMware and VDI environments.
Familiarity with Cisco Unified Communications Manager.
SharePoint Android and iOS support experience.
Networking fundamentals (TCP/IP VPN Wi-Fi).
Exposure to security frameworks such as NIST CIS Controls or ISO 27001.

Soft Skills

Strong written and verbal communication skills.
Ability to explain technical and security concepts clearly and in user-friendly language.
Customer-focused positive and professional.
Strong analytical and problem-solving abilities.
High attention to detail especially regarding security practices.

Work Environment & Physical Requirements

Prolonged periods of working at a computer workstation.
Ability to lift and move IT equipment (up to 50 lbs.).
Occasional after-hours and weekend work during on-call rotations.
Frequent interaction with users across departments.

Required Experience:

Key Skills

user account
Active Directory
Customer Service
Information Technology
desk support
End user
Project Management
Phone Calls
service levels agreement
Desk Staff
Ltil
Procedures
Setup
hardware
Technical Support

Apply Now

About Company

United Vision Logistics

United Vision Logistics is your premier partner in Transportation and Logistics solutions, streamlining supply chains, trucking, & logistics services.

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click