Resident Services Manager
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Job Location:
Columbus, NE - USA
Monthly Salary:
$ 45000 - 52000
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team!
The Position: The Resident Services Manager is primarily responsible for providing comprehensive support in all aspects of the property operations. A successful Resident Services Manager will provide excellent customer service to our residents take pride in the property and understand that this role is critical to the reputation of the property and Tailwind Group.
The Property: Altitude Columbus is a unique housing community consisting of 166 units and 534 beds designed with Ohio State University students in mind.
This is a full-time position working a standard schedule Monday - Friday from 8:30am to 5:00pm. Nights or weekends may be required from time to time dependent on business needs.
The compensation range for this position is $45000.00 - $52000.00 plus bonus potential. This range is determined by current market data based on the position requirements and complexities. Final offers of employment will be based on multiple factors including candidate education skills experience and location.
Benefits & Perks
We strive to provide our employees with the most competitive benefits package in the industry. A few of those benefits and perks include:
- Medical Dental & Vision Insurance for employees and their families
- 17 Days of PTO in your first full year 9 Paid Holidays
- 401(k) with company matching
- On-the-job training and career development
- Paid Parental Leave
Responsibilities & Duties
- Assist with managing current and future resident relations pertaining to coordinating requests understanding rent charges lease expectations and other resident concerns.
- Partner with the Property Manager to engage contract supervise and approve invoices for all goods/services required to maintain the property.
- Maintain complete and accurate community files and records in Entrata.
- Coordinate the collection and documentation of all required fees from current and future residents.
- Assist in the development and implementation of marketing campaigns and special events.
- Represent the organization at local housing fairs and other various events.
- Provide updates and monitor the community website and social media pages.
- Monitor residential sites building locations clubhouse amenities and other common areas for superior curb appeal general cleanliness and organization.
- Assist with annual unit turnover and help execute move-in/move-out procedures.
- Bachelors Degree in Business Administration Management or related field and or one or more years of progressive experience in student housing.
Knowledge Skills & Abilities
- Demonstrated ability to work in a growing fast-paced environment managing multiple projects simultaneously.
- Understand standards of property management including Fair Housing laws Tenant/Landlord rights and general real estate principles.
- Possess strong administrative organization and communication skills.
- Demonstrate a high level of integrity and professionalism.
- Ability to have a positive and innovative approach to problem-solving.
- Proficiency in all Microsoft Office programs: Excel Word PowerPoint and Outlook.
- Experience with Entrata software is preferred.
To learn more about our core values mission and vision check out: complete list of responsibilities and duties can be provided during the interview process.
This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer.
Notice to Third Party Agencies: We are not accepting resumes from recruiters or employment agencies for this position.
Required Experience:
Manager
Key Skills
- EMR Systems
- Senior Care
- Developmental Disabilities Experience
- MDS
- Yardi
- Computer Literacy
- Fair Housing Regulations
- Maintenance
- LIHTC
- Document Management Systems
- Property Management
- Supervising Experience
About Company
With a rich background in commercial, retail and residential sectors, Tailwind Group brings a wealth of knowledge and experience to real estate development.
