Experienced Customer Service Manager English speaking (REF4780R)
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Job Location:
Any - Hungary
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Accountable and primary responsible for managing contract fulfillment with focus on time quality and cost.
- Responsible for development of offers for contract expansions and simple renewals as well as for escalation and claim management.
- Accountable and responsible for E2E execution of standard farming and upselling.
- Responsible for identifying and managing opportunities in contract related standard/product business.
- Strong overall responsibility for single contracts that combine multiple PU-offerings.
- Coordinate service delivery activities between the organizational units and supervise their work.
- Ensure compliance with deadlines and expected service levels.
- Apply adequate project delivery methodologies tools techniques and processes.
- Manage financial and service reporting along with the monthly billing procedure.
- Responsible for external/internal cost-saving initiatives as part of the continuous improvement.
Customer:
Automotive customers
Qualifications :
- At least 2-3 years of professional experience in the IT-industry with experience in the Service Delivery Management field
- Applied knowledge of ITIL and Agile concepts with experience in Process management
- Outstanding communication skills with fluency in English (C1 or B2 level) and German (nice to have)
- Strong presentation and moderating skills
- Ability to prioritize and handle multiple projects with shifting deadlines
- Flexibility and willingness to expand beyond the traditional Service Delivery Management approach
- Relevant experience with utilizing ticketing tools along with a solid grasp of security protocols
- Knowledge of networking and cloud technologies is an advantage
- Experience in in-depth contract management is advantageous
Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation
Additional Information :
Join our international team to deliver exceptional service while working directly with German-speaking clients and global stakeholders.
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH w ... View more
