Data Ops Analyst Technical Support
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Job Summary
Responsibilities
- Provide customer support via Zendesk (email and in-app requests).
- Handle inquiries for different mobile applications/websites.
- Investigate user issues by running queries in MySQL databases.
- Use API requests to retrieve user data.
- Collaborate with the development and product teams to escalate complex issues.
- Create and track bugs suggestions from users in Jira.
- Create and update internal documentation in Confluence.
- Ensure all interactions are handled with empathy accuracy and professionalism.
Qualifications :
Requirements
- 12 years of experience in technical customer support or a similar role.
- Experience with Zendesk (or similar ticketing platforms).
- Excellent written English; clear and concise communication.
- Strong problem-solving and analytical skills.
- Attention to detail and ability to multitask.
Nice to have
- Experience with Jira and Confluence.
- Basic knowledge of SQL/API concepts (ability to run SELECT queries GET/POST requests).
- Familiarity with mobile app ecosystems (iOS/Android).
- Experience working in SaaS or tech support environments.
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the Work :
Yes
Employment Type :
Full-time
Key Skills
- Data Analytics
- Microsoft Access
- SQL
- Power BI
- R
- Data Visualization
- Tableau
- Data Management
- Data Mining
- SAS
- Data Analysis Skills
- Analytics
About Company
NIQ is the worlds leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holi ... View more
