Duty Manager
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a dynamic and experienced Duty Manager to join our team in Jakarta Indonesia. As a Duty Manager you will play a crucial role in ensuring exceptional guest experiences and smooth operations within our hotel.
- Lead and manage all aspects of the Rooms department ensuring service standards are consistently met with friendly and engaging service
- Handle guest concerns promptly and effectively implementing solutions to create memorable experiences
- Participate in yield management meetings and implement revenue management strategies to maximize room revenue
- Monitor key performance indicators for the Front Office department and take corrective actions as needed
- Maintain accurate Front Office documents and records in compliance with operational and organizational requirements
- Ensure all Front Office areas adhere to cleanliness hygiene and safety standards
- Optimize room inventory usage through monitoring control and feedback to support departments
- Organize work assignments schedules and vacations to ensure optimal utilization of manpower
- Train guide and support the team in providing outstanding guest welcoming experiences
- Collaborate with other departments to ensure seamless guest service across the hotel
- Adapt to the local culture and customs of Jakarta to enhance guest satisfaction
Qualifications :
- Proven experience in a front office leadership role within the hospitality industry
- Strong leadership and communication skills with the ability to motivate and guide a team
- Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences
- Proficiency in Opera or related property management systems
- In-depth knowledge of hotel operations and revenue management practices
- Demonstrated ability to work flexible hours including nights weekends and holidays
- Strong organizational and time management skills
- Ability to make quick informed decisions in a fast-paced environment
- Excellent interpersonal skills with a focus on teamwork and collaboration
- Fluency in English; knowledge of Bahasa Indonesia or other local languages is a plus
- Familiarity with local culture and customs in Jakarta Indonesia
- Bachelors degree in Hospitality Management or related field preferred
Remote Work :
No
Employment Type :
Full-time
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
