Concierge Agent
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Concierge provides exceptional guest services and personalized experiences catering to the unique needs and preferences of each guest. As a central figure in the hotels guest relations team the Concierge plays a vital role in welcoming and assisting guests throughout their stay ensuring a seamless and memorable experience. By leveraging their extensive knowledge of the local area the Concierge offers expert recommendations for dining entertainment cultural events and exclusive experiences. They also coordinate guest requests such as restaurant reservations transportation arrangements and excursion bookings with a focus on exceeding guest expectations and delivering the highest level of hospitality.
Qualifications :
- Educational Background: A high school diploma or equivalent. Candidates with vocational training or certifications in hospitality management tourism or related fields are preferred.
- Hospitality Experience: Candidates should have prior experience in the hospitality industry with a focus on guest services or concierge roles. Experience in a luxury hotel or a reputable establishment is highly advantageous.
- Guest Service Excellence: A proven track record of providing exceptional guest service and creating memorable experiences is essential. The Concierge should possess exceptional communication and interpersonal skills.
- Cultural Awareness and Language Skills: The Concierge should demonstrate cultural sensitivity and fluency in English catering to the diverse backgrounds of guests.
- Local Area Knowledge: In-depth knowledge of the local area including attractions restaurants entertainment and cultural events for offering personalized recommendations to guests.
- Networking and Relationship Building: Strong networking skills and the ability to build and maintain relationships with local vendors restaurants and service providers to secure exclusive benefits for hotel guests.
- Discretion and Confidentiality: Guests in luxury hotels value privacy and discretion. The Concierge must handle guest information and requests with the utmost confidentiality and professionalism.
- Problem-Solving and Time Management: The Concierge should possess strong problem-solving abilities and the capacity to manage multiple guest requests efficiently particularly during peak periods.
- Crisis Management: Experience in handling challenging situations such as guest complaints or unexpected events maintaining composure and providing solutions under pressure.
- Continuous Training and Development: Staying updated with the latest information on local offerings to offer accurate and relevant recommendations to guests.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
